Carphone Warehouse Sony Z3

dccantona

Hi Bought this phone in March amongst other reasons because it claimed to be waterproof. II IS NOT. Despite Z3 webpage showing happy smiling people taking videos & photos underwater it is not waterproof as I learnt to my cost in Vietnam. Now I took it back to CW & they told me that as its over 28 days they could not swap it but will send to Sony which will take upto 14 days. The time limit is up next week & I know Sony will claim T&Cs that it is some how my fault. I did drop it into a sink for 10 seconds & it the wifi & calls no longer work . Photos & music are great but.. So I bought it for £475 Half was on a visa credit card. But question is this as CW give a 2 year guarantee is it them or Sony that I will be having a fight with? What about Consumer Credit Act fit for purpose etc. Interestingly Sony's new flagship model Z4 COMING OUT is no longer advertised as waterproof. Funny that.

Jon_01

Sony's info on the Z3 states 'Provided that all ports and covers are firmly closed &...can be kept under 1.5 m of fresh water for up to 30 minutes in compliance with IP68.'

So the questions will be, were you in fresh water in Vietnam and did you go deeper than 1.5 m and were all the ports 'firmly closed'?

And it's the retailer you bought from that you have the contract with.