Network coverage issue with Vodafone

keep_flyin

Wonder if anyone can help, we have noticed a significant deterioration in vodafone's 2G signal in our area. We are also having issues with the suresignal.

I have been a vodafone customer for 5 years, we've never had more than 2G signal and wouldn't expect it, but we used to be connected more or less all the way to local towns so if we broke down on the way we could phone for help, we can no longer do this. Vodafone say that we need to switch the phones to GSM only every time we leave the house which we've never had to do previously. Any suggestions that don't involve this would be greatly appreciated.

When talking to a manager at vodafone yesterday the signal quality using the suresignal was awful so he put me through to suresignal support. She told me that I wasn't using the suresignal to make the call, which was impossible as we have no signal at all at home. Again I was told I have to change the settings on my phone to WCDMA/GSM to allow the sure signal to connect. I've never had to do this before. We're having the same issues with other phones, including those that are not LTE.

Any suggestions about what to do about this would be gratefully accepted, It is worrying me the lack of connectivity on the routes we take as I am physically disabled and am unable to walk to find signal if we broke down.