Random New Build Question

Innys1

Evangelion wrote: »

So, apparently I'm psychic. Have been to look at the house today, and the kitchen is the wrong colour - not what we chose. We went into the sales office and they have checked the paperwork confirmed it was not what we had chosen. They are going to speak to the powers that be tomorrow and let me know what they can do.

They did ask me to say if i was willing to accept an offer of something or if I was adamant I wanted to correct kitchen. I said I couldn't answer without knowing what they were going to offer.

What would you do?? Any tips? What could they possibly offer?

If you were to order a brand new car and, say, the interior trim was not the colour that you ordered, what would you do? Especially if you had pointed out THEIR error before delivery?

Personally, I'd refuse any offer they made and insist that they change the kitchen colour to that you chose. After all, if you wanted a house with a kitchen colour that someone else had chosen, you wouldn't be buying new, would you?

GaleSF63

Evangelion wrote: »

They did ask me to say if i was willing to accept an offer of something or if I was adamant I wanted to correct kitchen. I said I couldn't answer without knowing what they were going to offer.

What do you think of the colour they have put in? It can't be unacceptable or you wouldn't want to know what they might offer.

If the money is attractive the original colour can't be that important - did it take you a while to decide on it? Was the "new" colour considered at all?

I think you have to decide whether the knowledge that it wasn't what you chose is going to bug you when you live with it, or whether what you chose will fade out of your memory fairly soon.

Evangelion

There is nothing wrong with the kitchen, or the colour - it's just not the colour we chose and signed the forms for.

We could probably live with the colour, but would absolutely prefer it to be the colour we wanted.

They have offered us an alarm fitted for free if we keep the incorrect kitchen. Is this reasonable? We had planned on buying one from b&q which was only £100 so not sure if it's worth it. What else could they possibly offer?

WeAreGhosts

Evangelion wrote: »

They have offered us an alarm fitted for free if we keep the incorrect kitchen. Is this reasonable? We had planned on buying one from b&q which was only £100 so not sure if it's worth it. What else could they possibly offer?

I'd tell them to fit the correct kitchen. For me, there's no way having an alarm fitted would make up for the wrong kitchen. Don't most new builds come with alarms these days anyway? Mine is, and so have others I have looked at in the last 6 months.

Jon_B_2

One of the big advantages of a new build is that you start from scratch, so if you have the ability to select a kitchen to your taste included in the price, why would it ever be acceptable to have the wrong one installed?

I've paid for an upgrade in our new build. If they get it wrong I will be apoplectic.

Who was the developer?