Help who do I claim my PPI back from?

TraceyD1976

Hi, wondering if anyone can help please? I had a credit card with Alliance & Leicester which started back in 1999 & looking back I see I had PPI too. There was only a couple of grand on there as I got the card to transfer a loan as it was cheaper. Anyway, I had the card for many years and the debt got bigger as I spent on it too. (Young and silly I know) The credit card was then taken over by MBNA. I was struggling to make payments each month at just under £200 which were only reducing my balance by £8 a month because the rest was interest and PPI. So it was sold off to a debt management company (about 3 years ago now) where a payment plan was set up. I have just cleared a large lump sum which was the remaining balance of the debt, so I'm now debt free..... Woop Woop. But my query is, who do I claim PPI from now? Obviously it's not the debt management company as there was no interest or PPI. Is it A & L or MBNA? I know that since then it's been taken over by Santander, but I never had any communication with them, the last company I dealt with was MBNA. Any help is much appreciated. Many thanks

Nasqueron

As far as I know you start with Santander as they own it now

http://www.santander.co.uk/uk/help-support/complaints

What are your complaint reasons?
What evidence do you have?

As part of the debt management was any money written off (interest frozen, reduced settlement or full & final etc)?

TraceyD1976

Well I never even knew that I had PPI. It was my first ever credit card and I was 21 at the time of applying for it. The debt was sold onto a company called Idem Servicing. Nothing was written off, frozen or reduced. The balance that was outstanding at the time the debt was sold, was the balance that I have now paid off. No interest was accumulated once the debt was sold to Idem. Any help appreciated, thanks

Nasqueron

TraceyD1976 wrote: »

Well I never even knew that I had PPI. It was my first ever credit card and I was 21 at the time of applying for it. The debt was sold onto a company called Idem Servicing. Nothing was written off, frozen or reduced. The balance that was outstanding at the time the debt was sold, was the balance that I have now paid off. No interest was accumulated once the debt was sold to Idem. Any help appreciated, thanks

That complaint alone will not win any PPI complaint, PPI is listed as a separate line on every single statement, you are just saying you never read your statements.

When you applied were you working 16+ hours a week, did you have good work benefits (e.g. 2-3 months full sick pay) etc?

The query about balance being paid off is just in case as companies are allowed to offset refunds against unpaid debts even from years back

TraceyD1976

Well yes, basically I never read my statements. I used to just look at what I had to pay that month and that was it. Young and silly I know! I was working full time and had been with my employer for 3 years previous to applying for this credit card. I worked for them for a total of 15 years before I was made redundant. That's when the debt was transferred to the debt management company as I was struggling to pay each month. Nothing was ever said that I had PPI that I could have used because of the situation I was in at the time. However, my employer was a large corporate company and the benefits as an employee were brilliant. Full sick pay of 6mths each year. So looking back, was there any need for having and paying for this PPI if I had employee benefits like that? Unless I died of course, but even so, my family would have received a large 'death in service' payment from my employer. Which clearly would have covered what I owed anyway. 2 years ago I claimed back the PPI from 3 previous loans and a credit card that I had with my own bank, (HSBC) with no problems or hassle at all. In fact my branch were very helpful and done all the work for me, I just signed the forms. Within 8 weeks I had an offer come through, accepted and paid out within another 4 weeks. But I just don't know where to start with this one as it's changed hands so many times. So any help is much appreciated. Thank you

LewisHamilton

If you genuinely did not know about the PPI then the PPI may have been automatically added onto the account so its worth pursuing or having a look at your credit card agreement (if possible) to see if you ticked any boxes to include PPI. However, sometimes PPI was told over the telephone after the credit card application.

You have nothing to lose pursuing this.

TraceyD1976

Thanks. My query is who do I claim from? A&L, MBNA or now it's Santander. But I never had any dealings with Santander before the debt was sold to a debt management company. Just don't know who to address the claim to.

Nasqueron

LewisHamilton wrote: »

If you genuinely did not know about the PPI then the PPI may have been automatically added onto the account so its worth pursuing or having a look at your credit card agreement (if possible) to see if you ticked any boxes to include PPI. However, sometimes PPI was told over the telephone after the credit card application.

You have nothing to lose pursuing this.

Attached is wrong, PPI was never added automatically, it would be wholesale fraud by the sales staff or bank and logically the first statement you got with a line stating "payment protection charge" you would ring up the bank and query it as you hadn't agree to it and the sales person who added it would be sacked.

Tracey - unfortunately not reading your statements is not a miss-sale reason but the employee benefits are worth complaining about.

Send the complaint to Santander with the good employee benefits being a reason you didn't want or need the PPI.

Don't bother with "didn't know I had it", or claims it was secretly added later - if they have any records left they will simply produce a statement showing the charge on your bill (and you have no way to prove you didn't read statements so it's a moot point).

TraceyD1976

Thanks for the info. I've just had a route around and come across some old statements from 2008/2009 which were still from A&L then, so I know I've still got ones from MBNA somewhere too. The PPI on them were between £38/£43 a month. I got the credit card in 1999, made redundant in dec 2010 and the debt was finally sold to Idem Servicing and started paying them at the end of 2011. So going by that, there's a lot of PPI that was paid. I even contacted MBNA when I was made redundant to see if there was anything they could do to reduce my monthly payments and was told no and I had to keep up with the payments. I fell behind, incurred late payment fees which of course increased the interest too. It finally took me to 1k over my limit before they done anything about it and sold it off to idem! Looking back, if I knew more about this PPI then clearly I would have made a claim when I was made redundant, but surely MBNA must have known I had PPI, so should have advised me to make a claim? Rather than letting me get into further debt! So, do I make the claim to MBNA or Santander? Thanks again for everyone's help

LewisHamilton

No, you're wrong. I've seen many instances of PPI being automatically added onto a loan and sometimes there has been evidence of this with credit cards too.

Worked for multiple banks investigating PPI. Credit cards are different because the banks will often argue that it was sold via telephone at a later date after the credit card application went through.

If there is no evidence that the customer agreed to PPI, they do have a good chance of being successful with their claim. Hence why I pointed out that it might be worth looking at the credit card agreement if possible.

Its amazing that people still think PPI was not automatically added to the account, this happened loads of times with loans. Hence Lloyds' fine today.

TraceyD1976

I actually applied for the credit card in one of the A&L branches. I don't recall having a convo about the PPI and yes I didn't study my statements back then, young and naive, where as of course I study everything nowadays. So yes that was my error. So I could claim against the fact that I had very good employee benefits for sickness and death and it wasn't needed and should have been added? And also the fact that it was never pointed out when I was made redundant and asked for help, that I could have claimed on the ppi whilst I was out of work, instead of struggling and getting into more debt before they sold it off to Idem? thanks again