ebuyer (not ebay) :: Ubuntu laptop is not as advertised

Paulnewmilton

droopsnoot wrote: »

You bought from a legitimate UK business, and are therefore covered under the Distance Selling Regulations. While they might not have responded quite as quickly as you wanted, I'm sure they have an RMA process that will take the device back and refund your money. I have dealt with eBuyer some time back, but I honestly can't remember whether that involved sending anything back for refund, but Distance Selling means you can send it back just because you don't like it, never mind in this case where it's inaccurately-described.

droopsnoot,

Thank you for addressing the question.

ebuyer are not "Distant Selling" friendly.

They would not agree to give me a refund until I pressed them ("Jamie") on the fact that:

hours ago, they changed the web-page-description of my laptop so the web-page-description now represents the specifications of the laptop they sent me.

A pick up has been arranged for Thursday. They say I should see a the refund in about five days.

But the pressure is on the customer to keep calling them, as I have done and keep insisting that you want a refund.

My experience with Amazon, by contrast, is the opposite and that is where I should have gone in the first place I think.

Paulnewmilton

almillar wrote: »

... simply making a fresh install of the latest Ubuntu on your computer. ...

I feel I've made it clear why this is not an option. Read the bits after the word: compatibility

Best regards

tronator

Paulnewmilton wrote: »

I feel I've made it clear why this is not an option. Read the bits after the word: compatibility

Best regards

I doubt that it is really incompatible with later versions of Ubuntu. It might be that it doesn't work out of the box and that there is a wrong driver installed. It requires some google and linux skills to remove the wrong driver and install the right one.

If you're not that person you're better off with sending it back under DSR. You don't even need to quote DSR as the product was not as described.

As for the memory, check with "sudo lshw|less" and scroll down to the section with the memory. There you see the total memory and how much is in each bank.

droopsnoot

Paulnewmilton wrote: »

ebuyer are not "Distant Selling" friendly.

DSR isn't optional. However on reading their site and your earlier post again, are you buying it as a business customer? DSR doesn't apply in that case, it's for private buyers only. If that's the case, then the inaccurate description is enough.

foxtrotoscar_2

DSR were replaced by CCR about a year ago. If you are returning it under CCR Ebuyer can/may reduce the refund amount to reflect any loss of value.

marty2be2000

I've just been through the tech specs of the HP laptop, it has two SODIMM memory slots. It is not possible to get 7GB from this configuration, only 4GB (2x2 or 1x4), 6GB (1x4 and 1x2) or 8GB (2x4), so the laptop will have 8GB memory. The graphics memory is shared from the 8GB memory pool, and allocated based by the bios based on the total memory installed and the onboard GPU type. Its quiet possible that the bios is allocating 1GB of the 8GB ram as graphics memory, which leaves around 7GB for the operating system.

If the laptop had windows 7 or 8.1, it would be reporting 8GB ram but only 7GB usable. Linux does not have a way as far as I am aware to show the memory split.

almillar

I feel I've made it clear why this is not an option. Read the bits after the word: compatibility

I don't think you read what *I* said. I do understand that you weren't able to UPGRADE from your HP specialised, old version of Ubuntu.
What I suggested was, wiping the computer and doing a fresh install of the latest version. I refuse to believe that it's incompatible in this day and age.
I also suggested this would be far less hassle than returning, and we've confirmed that the RAM is a non-issue.

Fightsback

almillar wrote: »

I don't think you read what *I* said. I do understand that you weren't able to UPGRADE from your HP specialised, old version of Ubuntu.
What I suggested was, wiping the computer and doing a fresh install of the latest version. I refuse to believe that it's incompatible in this day and age.
I also suggested this would be far less hassle than returning, and we've confirmed that the RAM is a non-issue.

It's much easier with a separate home partition when upgrading, I'd suggest setting up Ubuntu that way instead of the idiotic default Ubuntu setup.

Fightsback

Paulnewmilton wrote: »

memory information can be

also the wireless hardware is not compatible with 14.04 64bit but is with 14.04 32bit but running a 32bit OS on 64bit architecture will cause other problems, not least a 4 gigabyte memory space cap.

Not true a 32bit PAE enabled kernel can address 64gb RAM.