Money gone missing?

noh

ejones999 wrote: »

The OP has not stated it is a Flex account.

No I assumed it was. But all Nationwide accounts that are managed via their internet banking site have sort codes and unique account numbers. The passbook based accounts have a sort code and one bank account number with the need for a reference number.
Info here:-
https://nationwide.custhelp.com/cgi-bin/nationwide.cfg/php/enduser/std_adp.php?p_sid=KOnMi-Ii&p_lva=1&p_faqid=213&p_created=1077635660&p_sp=cF9zcmNoPTEmcF9ncmlkc29ydD0mcF9yb3dfY250PTEzMyZwX3NlYXJjaF90ZXh0PVdoZXJlIGNhbiBJIGZpbmQgbXkgc29ydCBjb2RlPyZwX3Byb2RfbHZsMT1_YW55fiZwX3Byb2RfbHZsMj1_YW55fiZwX3BhZ2U9MQ**&p_li=

Nigel

dunstonh

I think we are all making some assumptions due to lack of info.

Can the OP confirm whether the money was going to a flexaccount, online savings account or a passbook account?

kelloggs36

It IS a flexaccount - the current account I use for most of my banking. I have also done this sort of transaction before between these two accounts which have never presented with a problem before. I once had this problem with Halifax who for weeks denied that they had received the money but had and had rejected it but held on to it for some reason without returning it. Eventually it was traced and it was all because of them not telling me that they had not set up my account properly. However this is not the case here as my account has been running for the past year and I have done this transaction before

BWZN93

Its worth awaiting the results of the forward trace as there could be numerous reasons why a credit is rejected even when the sort code and the account number is correct. If it is your account with Nationwide then your branch should be able to contact BACS incoming team to find out what happened. Make sure you have the date you sent the payment, the amount, and the exact details you sent it to.

Good luck!
Jo x

jonesMUFCforever

kelloggs36 wrote: »

It IS a flexaccount - the current account I use for most of my banking. I have also done this sort of transaction before between these two accounts which have never presented with a problem before. I once had this problem with Halifax who for weeks denied that they had received the money but had and had rejected it but held on to it for some reason without returning it. Eventually it was traced and it was all because of them not telling me that they had not set up my account properly. However this is not the case here as my account has been running for the past year and I have done this transaction before

If you had done this payment before then wouldn't the details already be in your 'bills payment' section of your online banking?
It seems daft to me that you have to enter details time after time - does your system not hold them for you?

Smiley_Mum

I don't know whether this will help or not.

I did a balance transfer a few years ago. The payment to clear the credit card account from the credit card I was placing the debt onto was sent to the correct bank but they had miskeyed the account number. As a result, the payment was rejected by the bank to which I was trying to clear the balance as the account number that resulted due to them miskeying did not exist. This resulted in the amount being sent back to the credit card company I was wanting to do the balance transfer for me. The money ended up being held in a suspense account with the bank as they had nowhere to send it as a result of their mistake. It took numerous phone calls back and fore between banks to find out what happened to £1,500. Think of the interest they make on all the money that is held in suspense/holding accounts, they make a blinking fortune out of us and yet pay us a pittance back in interest. Legal thieves is all that they are.

Keep at both banks/building societies like a dog at a bone. If the money hasn't been incorrectly credited to someone's account, then one of the building societies is making interest on your cash as it will be sitting in a suspense account making interest for them.

Inactive

ejones999 wrote: »

If you had done this payment before then wouldn't the details already be in your 'bills payment' section of your online banking?
It seems daft to me that you have to enter details time after time - does your system not hold them for you?

Correct, I have made similar transfers from HSBC to Nationwide FlexAccount, the details are indeed stored for future use.

This doesn't make any sense. :rolleyes:

kelloggs36

This was from my student account with the HSBC not my current account which I had done before - although I entered the same details!

kelloggs36

After calling HSBC again today to find out how long it would take to trace the money I was told that they have no idea!! I insisted on the person making some enquiries as I am sure that I can' t be the only person this has happened to! She went off and came back saying that she had spoken to the District Service Centre who advised that a letter had gone out to me today which I should take to the Nationwide and claim the money from them. She couldn't tell me how the letter was worded but it sounds a bit odd, I shall see.

kelloggs36

It gets worse! I rang up Nationwide to tell them what HSBC said and they said that they wouldn't be able to give me the money as it had definately not arrived with them. So, back to HSBC who say that they can't give me the money as it definately isn't there any more and is probably in somebody else's account with Nationwide - even though the details were confirmed yet again, as being correct!!! So neither will give me the money back as both say they don't have it. Meanwhile I don't have it and I need it! HSBC have put yet another trace on it but can't say how long it will be - in the meantime I have to go without!!!!!