Money gone missing?

kelloggs36

There is no missing roll number - where did you get this idea from?

kelloggs36

The account number, sort code and name on the account are all correct - there cannot be any discrepancy. The reference number is not the roll number - this has been confirmed.

kelloggs36

ejones999 wrote: »

Post #1 seems to indicate that you were not sure if details you inputted were correct.

With a Building society is it not the case you have to input a sorting code account number and then a ROLL ACCOUNT number?

No there is no roll number. On the HSBC site there are a few boxes to complete which are:

Name of payee: ME

Payment description: THIS IS WHERE I PUT MY NAME AND CURRENT ACCOUNT

Payee sortcode: done correctly

Payee account number: done correctly

Amount: the amount I wanted transferred

So, the option for a roll number doesn't exist, it asks for a DESCRIPTION of where the money is to go, which I gave accurately.

Incidentally I did exactly the same thing into a different account with the Halifax 4 days later and the money arrived there?
Hope this helps

dunstonh

There is no missing roll number - where did you get this idea from?

You said you put your name in the reference. That is where the roll number goes.

Payment description: THIS IS WHERE I PUT MY NAME AND CURRENT ACCOUNT

That is where you put the roll number when one exists.

noh

There is no roll number associated with a Nationwide Flex account. It is the same as any other regular bank account with a sort code and unique account number.

Nigel

kelloggs36

Thanks - there is indeed no roll number it is a standard current account which requires a sort code and account number which was provided correctly.

kelloggs36

dunstonh wrote: »

You said you put your name in the reference. That is where the roll number goes.



That is where you put the roll number when one exists.

When I said in the reference, I meant in the description!!! Sorry if I made this unclear.:p

noh

ejones999 wrote: »

Post #1 seems to indicate that you were not sure if details you inputted were correct.

With a Building society is it not the case you have to input a sorting code account number and then a ROLL ACCOUNT number?

Nationwide is a building society but is a member of The Cheque and Credit Clearing Company so has the same status as the clearing banks. A Flex account has sort code and individual account number. It looks like it is the only building society that is a member.
http://www.apacs.org.uk/uk_payment_schemes/cheque_credit_clearing.html

Nigel

jonesMUFCforever

I wonder if OP has made a previous payment between these two accounts?

If not - a tip I always follow (even with repaying credit cards) is to send a small payment (say£5) to test the system before embarking on a big transfer.

I know not much use to OP now but for the future....?

jonesMUFCforever

noh wrote: »

There is no roll number associated with a Nationwide Flex account. It is the same as any other regular bank account with a sort code and unique account number.

Nigel

The OP has not stated it is a Flex account.