talktalk disconnected vulnerable old person
in Phones & TV
5 replies 967 views
My 78 year old relative s phone has been disconnected today without her or our consent. After being on the phone to tqlktalk for 2 hours this evening we have been told various things the worst think we have been told is she cannot have a new line for 8 days at least because the law says she needs a cooling off period. She is frail and has dementia and cannot use a mobile. Her phone line is the main point of contact we use to check her daily. Talktalk say they are looking into the issue and we will owe them a cancellation fee! They have refused to take any urgent action saying they are unable to waver the days we have to wait. I cant stress enough how upset we are about this as she will not be able to get in touch with us if she is ill or needs help. This is appalling service for vulnerable people to be left days without a phone. Does anyone have any ideas about how we can request a more urgent reconnection?
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