Problems with Southall Travel Website - Any suggestions Pls

Man

I booked air tkts through Southall travel website. The web site has no ‘Fare Conditions’ information, so I was under impression that the ticket is changeable and refundable. Southall travel completed the ticketing and sends the invoice. Invoice says that my booking is non changeable and non refundable. (that means even in worst situations I can't make changes to my travel. but I want to keep this option open)

I send a letter to Southall and explained that I was expecting refundable tickets. Then I got a call from Southall representative and he offered to change the date of travel, amendment can be done at an additional cost (and cancellation not allowed).

I requested him to update the invoice with latest terms & conditions and send it to me, but he refused to do so.

Is there any way to get the updated invoice from southall travles?

dmg24

Sorry, you completely lost me after the first paragraph ...

Voyager2002

Why does all this matter? Presumably you made the booking for the dates on which you plan to travel? Or if something has happened that means you need to change your return date, you can make the change now at a cost of 85 pounds, which is not too bad.

Anyway, a cheap ticket generally does not allow any changes. Southall travel were maybe at fault in not making this crystal clear, but I think they could reasonably assume that this would have been obvious to most of their customers.

In the period between taking payment and issuing tickets, agents can generally make changes that would not be allowed later. Hence the agent was willing to change the dates for you, but could not amend the invoice to say that the dates were changeable, since after ticket issue they would not be.

littlereddevil

What on earth are you talking about?
I thoroughly agree with voyager 2002

budgetflyer

Unfortunately Man, when you paid for your ticket online you ticked the box that said you have read and understood the terms and conditions of a booking via Southall Travel. These state that changes and/or cancellations (if possible and they aren't always) are subject to an admin fee.
Sorry- End of.
Just pay the fee

Man

I re-send a mail to CUstomer Service Manager, and the problem resolved. I have received a new Invoice with latest and terms and conditions.

eira

Thia company are very very dodgy. Aggressive obstructive staff. Have complained to ABTA about them and not even they got anywhere. Staff are so aggressive they are either selected or trained for the job. Avoid at all costs

Voyager2002

eira wrote: »

Thia company are very very dodgy. Aggressive obstructive staff. Have complained to ABTA about them and not even they got anywhere. Staff are so aggressive they are either selected or trained for the job. Avoid at all costs

But they do have a very good reputation for offering low fares to the sub-continent. I suppose they can't please everyone, and certainly not their competitors.

Anyway, they solved the OP's problem, and by the sound of things gave him better treatment than he could reasonably have expected. But I have never used them myself.

eira

Their fares aren't that competitive . Their cancellation fees are huge and trying to get any answer from them is horrendous. We did refer them to ABTA-Southall Travel's rep said -'Try it'. They have even refused to give ABTA the information,so my daughter is now having to make a small claim application to get her money back. There are several reviews online that cite exactly the same experience as we have had with them. Their quote actually cost her £10 more than it would have cost via the airline. What bothered me was the distinct impression that they were out to catch the younger poorer end of the airline market-the least likely to complain.