Sale of goods act, manufacturer or seller?

hungledink

My PS4 controller has become almost unusable lately. I bought it November 2013 and haven't used it excessively.

Id expect it to have worked correctly for longer than 17 months so would you expect to get a replacement, maybe under the sale of goods act?
I remember reading somewhere that a product can be expected to last a certain length of time after purchase and you could get a repair/replacement if it goes wrong early.

Caz3121

this is all covered in the sticky but basically after 6 months you would need to prove the product had an inherent fault at time of manufacture. This will likely involve paying for an independent report

JJ_Egan

Soga is the vendor you claim against but it is up to you to proof your claim usually via an independent engineers report after 6 months .
Manufacturer may offer an extended or separate warranty worth checking with them .

wealdroam

hungledink wrote: »

My PS4 controller has become almost unusable lately. I bought it November 2013 and haven't used it excessively.

Id expect it to have worked correctly for longer than 17 months so would you expect to get a replacement, maybe under the sale of goods act?
I remember reading somewhere that a product can be expected to last a certain length of time after purchase and you could get a repair/replacement if it goes wrong early.

Hungledink, it really is time for you to read MSE's Consumer Rights guide.

In there you will find the answer to the question in your thread title:

Know who's responsible

When returning items, beware shops trying the oldest trick in the book: saying they're not responsible for the shoddy goods and you must call the manufacturer. This is total nonsense!

If a company fobs you off by saying “go to the maker instead”, it's wrong. It's the retailer's job to sort it.

It doesn't matter if it's an iPod from a high street shop or a designer frock from a department store. If something's broken, torn, ripped or faulty, the seller has a legal duty to put it right as your contract is with it.

Lots of other good stuff in there too.

hungledink

Thanks for the info, I did read the sticky in the middle of typing the post and amended the content, but forgot the title. Wasnt quite sure what happens after the 6 months either

Would that fact that so many other people seem to have the same issue, which I know by way of numerous posts on other forums about the this act as proof?

wealdroam

hungledink wrote: »

Would that fact that so many other people seem to have the same issue, which I know by way of numerous posts on other forums about the this act as proof?

No.

What is alleged to have happened to other people's items in no way proves that the same issue on your's is caused by the same fault.