Sky customer gets £1,500 payout after two years trying to cancel his contract

fermi

http://www.telegraph.co.uk/finance/personalfinance/household-bills/11621654/Sky-customer-gets-1500-payout-after-two-years-trying-to-cancel-his-contract.html

Pete Swift has won a £1,500 payout from Sky after spending two years and £1,395 trying to cancel his TV and broadband package.

The 30-year-old research consultant, who lives in Edinburgh, billed Sky £25 an hour for calls made to the telecoms giant, the ombudsman, various credit reference agencies and debt collection companies. In total, Mr Swift spent more than 55 hours on the phone to the individual firms, including 31 hours talking to Sky.

The problems began in 2012 when Mr Swift moved house to Leith in Edinburgh and attempted to cancel his contract with Sky. When the provider failed to do as requested, debt collectors hounded Mr Swift for payments over an 18-month period.

Despite showing bailiffs proof that he had paid his final bill to Sky, he was contacted several times by three different debt collection agencies.

As a result, Mr Swift decided to take legal action, first contacting the Citizens Advice Bureau and then the Ombudsman

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King_Slayer

Good on him, I would've been tearing my hair out! After the second call !