Mobile by Sainsburys number porting problems (Vodaphone MVNO)

Silk

Exile28 wrote: »

Thanks for the info, it's interesting to know it isn't always a straightforward process.

As it is starting to cause a number of problems for me I'd love to raise it with ofcom but I thought they dont investigate individual compaints? According to Ofcom's website "Ofcom cannot investigate individual cases".

That's correct but it doesn't stop you complaining
Whilst they don't investigate individual complaints I get a feeling there's been lots in the last few months

Exile28

I've just been told this won't be sorted for at least 72 hours not including the weekend, and the problem still might not be fixed.

I'm getting to the point where I've had enough and starting to think my number is gone for good.

If your phone number is important to you stay well away from Sainsbury's or Vodaphone. There porting systems are an absolute joke.

Silk

Exile28 wrote: »

I've just been told this won't be sorted for at least 72 hours not including the weekend, and the problem still might not be fixed.

I'm getting to the point where I've had enough and starting to think my number is gone for good.

If your phone number is important to you stay well away from Sainsbury's or Vodaphone. There porting systems are an absolute joke.

That's going to take it into next week then !
Hardly acceptable waiting two weeks to port a number if it ever happens


Perhaps an email to the MD Richard Crampton and hope someone can take ownership of the problem.
It should be [EMAIL="richard.crampton@sainsburys.co.uk"]richard.crampton@sainsburys.co.uk[/EMAIL] but check it doesn't bounce. If it does ring the head office and ask for his PA for contact details.


Ofcom stipulate reasonable compensation must be paid if they fail to port within 48 hours so make sure you press for it once the porting has been done

Exile28

Good news! my number port has now been completed

In all it took 8 days, and I sent an email to the CEO but didnt get a reply. I'm not sure if that had anything to do with it :think:

Exile28

Well that was a bit of a waste of time and effort.

They are shutting down Mobile by Sainsburys on the 15/1/2016, more info at http://www.phoneshopbysainsburys.co.uk/mbs

d123

Exile28 wrote: »

Well that was a bit of a waste of time and effort.

They are shutting down Mobile by Sainsburys on the 15/1/2016, more info at http://www.phoneshopbysainsburys.co.uk/mbs

Discussion ongoing at https://forums.moneysavingexpert.com/discussion/5340962