Faulty Product from Very.co.uk

aadanvers

!0 weeks ago I bought from very.co.uk a pair of Beats PowerBeats Wireless2 earphones specifically for use in the gym, as they stay in place while working out, wireless so that ya dont get caught up and sweat proof for obvious reasons. 6 weeks of no problems, then one day they charging light would not change from red and was losing charge quickly, so i contacted very who 'passed me to apple (beats now an apple company) to sort it out, apple were very helpful whereas very just passed the book to apple. apple advisor also told me that very arent considered authorised sellers of apple products, despite selling quite a range of beats and apple devices. anyway, apple sent me out a box to send them back to be looked at, after a week i got a replacement pair, fast forward 3 weeks to today and the 'control talk' (pause/talk/volume) was delayed when pressing the buttons by about 10 seconds, then volume went so it was stuck on full blast, and then pause wouldnt pause, nor would the power button switch off.. I contacted very again and had in my mind that rather than send them off again, id prefer a refund )or credit to my very account as they were on the BNPL (buy now pay later, so not actually paid for yet) but they said the item has to be faulty '3 times' before they will issue a refund/credit, so they wont do nothing until this set has gone back to apple been repaired, the if become faulty again sent back for 3 time before they look at refunding...! Are they making this up?
I am the one doing all the chasing, sending back, speaking to apple whereas Very (the retailer) plays no part in the resolution of this procedure because they sent me to apple for them to sort it, all they said is 'send us the case i.d for our records' thats the sum of their part in this.

They quoted me 4.6 in their terms and conditions -
Hi Andrew,

Thanks for your email.

I am sorry for any inconvenience this may cause you, I do understand that you would not expect the headphones to become faulty in the first place.

4.6 of our Terms & Conditions state that 'If an item is faulty please contact us and we will arrange an appropriate remedy.' Under the Sale of Goods Act 1979, if any product we supply fails prematurely due to an inherent fault (manufacturing defect) we will provide you with an appropriate remedy, e.g. repair, replacement or refund.

It is our process, should any electrical item become faulty, it needs to be repaired two times, if the product then becomes fault a third time, a third manufacturing fault needs to be confirmed and then a return and refund can be arranged.

Many Thanks
Ellie
Very Network Team.

Now they added this 'it is our process....' section which doesnt appear in the terms and conditions, and i feel they are taking the mickey and making me jump through hoops and passing me off to apple/beats.

What are my rights here?

Very Distressed

aadanvers

unholyangel

At present once acceptance has occurred you can request a repair, replacement or refund (which can be partial to take into account usage you have had of the product) but the retailer can refuse if disproportionately costly.

The repair needs to be carried out within a reasonable time and without significant inconvenience - but I dont think anyone would really see going without a pair of headphones as significantly inconvenient.