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MSE News: Scottish Power sets UK record for energy provider complaints, charity says
Comments
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I don't get it. I recall a time prior to the big sell off by the government of our utilities.
Folk consumed power and received a bill and wrote a cheque and sent it in the post or took it to the bank. As far as I know the computers back then were less powerful and sophisticated than they are now. Yet it all worked.0 -
As I type this Scottish Power have just missed their second appointment in a month to change our gas meter.
First time their agent didn't process the payment to the booking properly so despite having the cash the appointment got cancelled.
This time, it appears their contractor G4S cancelled the date and have rearranged it. Supposedly I was informed by letter - not.
A phone call to G4S to try and get the rearranged date changed as it doesn't suit me, resulted in me leaving my details and availability as the call centre agent can't make those changes, so they will ring me back - I'm not holding my breath.
Scottish Power have already made me one £20 failure payment, another will soon reach me for today - I don't want their money, just want to get rid of a prepayment meter for a credit one.
And the electricity supply is equally a joke - not. They input different readings to those I supplied to my account when I took the property over, and have taken several phone calls and weeks to sort that out, all the time billing me for use far in excess of my actual usage due to our solar panels.
To cap all that when I logged into the messages section of my account, I find half a dozen messages relating to other peoples accounts!!
As soon as I can get this meter sorted I'll be off to EDF, whom I have never ever had this much trouble with.
Stay away from Scottish Power is my advice.
And with this level of complaints/problems I would have hoped MSE would not be recommending any SP tariffs whether best buys or not.0 -
I signed up for their Homecare premium boiler care they took the first payment in July 2014. I decided at the beginning of May 2015 that I am cancelling my contract as I have not received an inspection or a service, and that I wish to have my payments reimbursed. Having put my complaint in via complaint resolver they called me today to say that they were trying to arranging for me to have an inspection, funny this was decided 2 days before I had called to cancel. And on top of that I cannot get a refund. What did I pay for?????????????. My contract letter states it is important to get an inspection as if your boiler breaks down to may have to pay if they are called out. Now the ombudsman is telling me I have to wait 8 weeks for them to help me. I waited 10 months and never saw an engineer, these companies need to get shut down. :mad:0
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Well G4S did call and have rearranged my appointment for another 10 days time, at least this one is afternoon so I won't have to waste the whole morning waiting in.
I also managed to get a phone number which I can ring on the day to check the appointment is still on, shame SP don't offer that facility!
So if all goes to plan it will have taken two months to achieve - here's hoping.0 -
SP are using the same IT system that npower has been using for the past 3 years or so. These IT salesman are really good, the UN needs to get them working on World peace!Make £2018 in 2018 Challenge - Total to date £2,1080
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Oh the joy of Scottish Power...
I was with them just over a year ago and left after they couldnt deal with switching from a dual rate to single rate meter whilst remaining with them.
Fool that I am, I moved back in March as they were the cheapest and I figured that as all they had to do was take the meter read & send it on to my last supplier and nobody could mess that up, could they?
Oh yes they could!
Firstly I couldnt enter my new readings on the site so I had to call them.
Then a month later I got my gas part of the direct debit taken but not electric. A phone call later I got an apology that they hadnt actually sent the electric reading on as it wasnt entered in their system. OK mistakes happen so everything is going to be fine now, right???
Err, no.
I called them again as I still hadnt received a final bill from my previous supplier and that was because Scottish Power hadn't sent it.
Phone call went like this... "We have not received your final reading"... "Look at your notes for March, you had both Gas and Electric on the same call"... "Err, we have not sent them on".
Needless to say another complaint has been raised and I'm leaving them for good this time!0 -
Well G4S did turn up, later than expected, and changed my gas prepay to a credit meter, however they did call to let me know.
The engineer who did the job let slip that his duties that day were to be an emergency call out person, not servicing normally booked calls.
It appears the G4S practice is to allocate normal bookings to these guys on the day, and hope they don't get an emergency call! He got an emergency which is why he was late.
Anyhow, some 8 working days later my online account still has not been updated, and I can't submit gas meter readings. Thus, I can't generate a bill and reclaim the overpayment SP is sitting on.
A phone call this morning, ended with me now knowing that to update their systems re the new gas meter will take up to SIX weeks, but that they will try to process a separate refund for the electric account before then.
Meanwhile I want to do a collective "Epic" switch but this offer ends on 15th June, well before the 6 week period is up - should I still go ahead and switch? Decisions.......0 -
Currently leaving Scottish Power in 2 properties. Different problems on each but fed up with their total incompetence.
On property 1, they have said that we have missed a monthly payment and are threatening:we may instruct a debt collection agent to collect the outstanding amount or fit a prepayment meter where it is safe and practical to do so. You will be charged £22.62 (including VAT) for this visit.
We can also register a default notice against you with credit reference agencies. This could mean you won’t be able to get credit or borrow money.
yet the payment is showing as going out of my bank account and is showing in their account when I access it online!
Marking my credit file may be difficult as they have garbled my name beyond all recognition and are refusing to change it.
On property 2 they are continuing to take far more than needed by direct debit and are ignoring my communications. Despite opting for a refund of anything over £75 in credit they held on to a huge credit at my annual review.
Update: swapped on property 1 and received a cheque for £3 credit in a name that my bank will probably not recognise.
Cancelled d/d on property 2 and will just allow credit to be used up before swapping. I think it might last me a year!!0 -
Having been switched to Scottish Power in early 2014, after their mix up, I had major problem just sorting out the direct debit, and sorting out who should be my supplier, ending in a complaint to Scottish Power, also unresolved, which went to the Ombudsman, and was decided around October 2014.
In December 2014 I received a letter from Scottish Power stating they were unable to comply with the Ombudsman's decision and that they 'will write off all consumption charges during the period we have been working to resolve the issue on your account until it is fully resolved.'
A few weeks ago I started getting emails requesting meter readings, which were iput, followed by a further request to provide another meter reading, also complied with. I then received a phone telling me that my bill was overdue and today I receive a final demand, threatening to pass to escalated collections within 7 days.
I've tried phoning but no-one can help, they can only reassure me not to worry!!!!.
URGGG:mad::mad::mad:
Fast forward to june 2014 and finall SP send me a bill- at standard cash quarterly bill rate, and not the Online Fixed Price Energy February 2015 V3 Offer!!:mad:
Here we go again.:T £500 saved this year on annual Building & contents cover :T
:T £200 refund from bank for address error & missing bank card :T
:T * Free * gas and electricity pending supplier's compliance with Ombudsman's decision. :T0 -
in the middle of enquiring as to why they hiked d/d up( for the fourth time) by £62 when i was apparently in debit of £12 , i had forgotten to do their job and send in my meter readings!! phoned had a hissy fit d/d put back (as online won't let you without an upfront payment or will argue as to what you are allowed!!) as payment was coming out of my bank next day the higher amount may go and then i have to put a request in to get it back!! do they do any work themselves, after updating my account turned out i was not in debit but credit and normal amount went out of bank which took credit to over £100.... makes one want to spit
then grovel email as if they know what sincere means, then asks me if i need tuition on how to reduce my energy consumption grrrrrrrr
i don't, so asked them not to reply as fed up with samo samo excuses for their still not sorted online(ha ha ha ha) services:rotfl:0
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