TalkTalk is now useless.

Rock_Bottom

My phone does not work, I have no dial tone, cannot use my phone, I don't have a mobile phone ... I'm old ... anyhoos, when I email them about my problem I get told to phone them, well I'm sorry but I cannot afford da dosh ya puts in public phone boxes, I only rely on my phone for incoming calls and emergencies, why don't they have an email service for these problems.

macman

So how does your email work if no landline or mobile connection?
If you know someone else with a TT line, the call is free (0870 no.)

sparkiemalarkie

Try emailing using the following.
[EMAIL="ceoexec@talktalkplc.com"]ceoexec@talktalkplc.com[/EMAIL]


I had terrible trouble with my Broadband and eventually used the above email to contact them and got a reply within a few hours.


good luck


sparkie

macman

Can you not report a line fault through your online account, since you still have internet access?
The reason you can't do it by email is that email is totally insecure and they would have no way to verify your ID as the account holder.

Rock_Bottom

macman wrote: »

So how does your email work if no landline or mobile connection?
If you know someone else with a TT line, the call is free (0870 no.)

I still have internet connection but no phone connection, although my broadband speed is not much better than dial up speed ... I'm a little bit sick of TalkTalk, they take it for granted that you have a mobile phone.

macman

So it's not a line fault. Any dial tone? Tried a different handset? Report it via your online account. Problem is, they can't phone you back...

jbainbridge

It is possible to still have broadband work but not the phone.

If you can get on line you should be able to login to your account and then go to the 'help' tab and report a fault.

Roland_Sausage

jbainbridge wrote: »

It is possible to still have broadband work but not the phone.

If you can get on line you should be able to login to your account and then go to the 'help' tab and report a fault.

Agreed. The broadband can work (slowly) over one wire, but you need both wires connected for the telephone circuit to work.

Rock_Bottom

macman wrote: »

So how does your email work if no landline or mobile connection?
If you know someone else with a TT line, the call is free (0870 no.)

Seemingly the line is split, part for the internet and part for the phone.

Rock_Bottom

sparkiemalarkie wrote: »

Try emailing using the following.
[EMAIL="ceoexec@talktalkplc.com"]ceoexec@talktalkplc.com[/EMAIL]


I had terrible trouble with my Broadband and eventually used the above email to contact them and got a reply within a few hours.


good luck


sparkie

I emailed them but from a different part of their website, a part that was supposed to be used for other stuff ... even chatted to their "robot" advisor.

Rock_Bottom

My phone is now working, it burst into life this morning, setting its little alarm off, which I could not stop .. I then pressed the button to see if there was a dial tone but there was only short continuous beeps .. the phone went dead again and after a short time I got a dial tone, which lasted for a short period of time, this went on for about half an hour but finally I have full continuous connection ... hooray ... then I had to respond to a voicemail left on my phone by TalkTalk .... I had left a message with the "robot" advisor to cancel my contract a couple of days ago and TalkTalk had phoned me while my phone was useless to get some details .. anyhoos I cancelled the cancellation. Thank you all for your concern.