Talk Talk nightmares

davew84

Hi

I am not sure if i missed this elsewhere but have had major problems getting my talk talk broadband connected. I have been with talk talk for both phone,broadband and line rental for a while however in Dec 06 I cancelled my broadband as was looking for another provider. In the new year I decided to go back to talk talk for broadband arranging for there unlimited free broadband by upgrading to talk 3. A letter then came through door saying I would be connected by 24th Feb. As my broadband had been working (and is still to this day) i never questioned this further. However I realised i had been charged for a new modem that I had not receieved. When I went back to talk talk I was told that i needed a mac code however i tried explaining I had never had another provider apart from them. Numerous calls later i am no where nearer getting this modem and they still claim they are going to activate as apose to inactivate my account and they cannot give me a time scale for this. This leads to following points

1 - Has anyone else had this trouble and is it worth complaining to them and how?????????:mad:
2 - When will my modem actually arrive???????:mad:
3 - Will i get bill from bt for using line????:mad:

Help Im confused and angry. Talk talk boy can you help.

Regards

:mad: :mad: :mad: :mad: :mad: :mad: :mad:

TalkTalkBoy

Did any other ISP take over the broadband on your line or was talktalk the only one ?

If you cancelled your broadband with talktalk your marker should have automaticlly been removed, what did customer service give as a reason for not yet going live ?

If your line rental is still with talktalk but your only waiting on your broadband then you should not recieve a bill from BT.

Your modem usually arrives when you are due to definaetly go live according to talktalks systems, if you never requested a modem this can be returned for a full refund but does have to be done within 7 days