Please help; Should this account still show as a default?

chelseablue

A few years ago my partner was £930 overdrawn with Halifax.


He made arrangements with a company called Moorcroft to pay it back at £100 a month.


This arrangement finished in early 2014 after he made all the 9 monthly payments.


We have got access to his credit report with Experian using the free 30 day trial.


Part of it says "You have a defaulted or delinquent account"


The defaulted account is Halifax, within the last 1-12 months, there are red ! on every month.


When you click on it says default date: 08/08/2011.
Default amount: £930


Is this correct if it was all paid off?

[Deleted User]

Even if you pay the debt off, the defaults will remain on your account for 6 years.

chelseablue

I thought it would have turned to settled?

chelseablue

Also posted on the credit files board:


A few years ago my partner was £930 overdrawn with Halifax.


He made arrangements with a company called Moorcroft to pay it back at £100 a month.


This arrangement finished in early 2014 after he made all the 9 monthly payments.


We have got access to his credit report with Experian using the free 30 day trial.


Part of it says "You have a defaulted or delinquent account"


The defaulted account is Halifax, within the last 1-12 months, there are red ! on every month.


When you click on it says default date: 08/08/2011.
Default amount: £930


Is this correct if it was all paid off?

fermi

Should be marked as satisfied, but the original default remains showing.

bbk87

Yes it is saying you defaulted on the original agreement.

The default will stay on your file of 6 years, even if you pay it off.

chelseablue

Thank you. It doesn't seem to say satisfied anywhere.


Who are the best people to phone and ask? Halifax, Moorcroft or Experian?

chelseablue

bbk87 wrote: »

Yes it is saying you defaulted on the original agreement.

The default will stay on your file of 6 years, even if you pay it off.

Thank you, should it not be marked as satisfied though?

fermi

chelseablue wrote: »

Thank you. It doesn't seem to say satisfied anywhere.


Who are the best people to phone and ask? Halifax, Moorcroft or Experian?

Yes, if paid off then it MUST be marked as satisfied. As said the default will stay, but it would then be a satisfied default.

Query whatever company it says on the report. May have to get the Morons involved as well, but start there.

Plus ask Experian to mark it as disputed, as they will then separately enquire through their channels as well.

happy_bunny_2

As you paid Moorcroft, write to them.

I would do it in writing rather than phone, in case you get messed around.

Experian_company_representative

Hi Chelseablue,

You are right that a paid default should be marked as satisfied on your report.

If it has not yet been updated, as Fermi has mentioned you can contact us as we will query the entry with the company on your behalf and mark the entry as disputed while we do so.

Contacting the company directly as well can sometimes help to speed things up as well.

We have a short video about what to do if you find mistakes on your report that you may find useful here.

Kind Regards
Neil