what options do I have when sellers website has fake contact details

dogder

Hi, I purchased a set of silk bedding, advertised as comprising a double duvay cover, two pillow cases and a fitted sheet.
Sounded legit, website looked legit so made my order.
I evenutally received the duvay cover and pillow case's but unfortunately, the fitted sheet was missing.
I returned to the website and tried the contact fone number. number unknown.
The email address has the post master service return your emails as undelivered.
It seems strange that if this was a straight up scam site they would send part of my order and yet have no way to contact them.

The parcel that arrived did have a senders address on it, A flat in London. I will be writing to that address though I'm not holding out any hopes of ever getting a reply.

having said all this, is there any way I can reach them or get some kind of redress. To replace the missing sheet will cost me £170 'ish.

It seems most usuall forms of redress are blocked by the absense of working contact details.

hopefully someone can point me at a official website who deals with sellers who do not provide contact details on their commercial website?

cheers
Dogder

bris

https://www.whois.net/ type the web address in there and bingo, everything you need to know.

maninthestreet

Spelling Police Alert:

It's 'duvet', not 'duvay'

End of Alert.

dogder

as far as the whois thing goes. I tried that. the details of the website are hidden via a proxy server host.
no details accept the proxy server hosts details.

JJ_Egan

(hopefully someone can point me at a official website who deals with sellers who do not provide contact details on their commercial website? )

Does not exist and if it did then the scammers would not register anyway .

You can always contact your local Trading Standards who can find out from the address if anything has been flagged up .

InsideInsurance

Whats the site's URL?

Trading Standards are the obvious choice if they are actually in the UK. Assuming it had Royal Mail stamps then it could be the person is based out of the return address listed, it could be someone just forwarding parcels received from overseas for a few quid a go but havent heard of people doing it for ages or it could just be a random fake address

TS are unlikely to get heavily involved in your personal case, that is for you and the courts, but more to deal with the wider consumer protection to prevent others getting scammed by them too

bod1467

Is it a .co.uk domain? If yes lodge a complaint with Nominet that a UK business is trading using that domain yet hiding behind false details. Nominet should then contact the domain owner to either get the details corrected or the domain may be confiscated.

bris

.co.uk does not always mean a UK business, there are countless Chinese etc sellers who use .co.uk to target UK customers.

bod1467

But Nominet still have authority over .co.uk domains, so can insist on the correct details being shown else they can confiscate the domain name.

Thus lodging a complaint is better than not doing so. If you disagree I'd like to know why.

ChrisNolan123

maninthestreet wrote: »

Spelling Police Alert:

It's 'duvet', not 'duvay'

End of Alert.

It is better to help than correct other's English.

JJG

ChrisNolan123 wrote: »

It is better to help than correct other's English.

Others .