Help Please

Apollo26

I have been given a brand new Galaxy S3 by my employer for my personal use. I swapped my sim card from my old phone into this one but cannot get the internet to work. I have checked all of the settings but nothing. Texting, calling and wi-fi are all fine and the phone is unlocked. I'm on T-Mobile.


Does anyone have any ideas as to what could be the problem?


Thanks for any help.

JJ_Egan

Suggest you turn data on from the swipe down bar at the top or from settings .

Apollo26

Already done that, and turned the roaming on as well

grumbler

Apollo26 wrote: »

... I have checked all of the settings but nothing. ....

Would it be unreasonable to say what exactly you have checked?:think:

Apollo26

Hi, mobile data is on, roaming enabled, search for network operators and select. (I have tried selecting both T Mobile and T Mobile + Orange). The sim was absolutely fine in my old phone and everything else works in the new one so I'm thinking that there must be something I've missed in the settings. I've also registered it with the network after it found them during the search but still no internet


Thanks for your help

grumbler

The main setting to check is APN:

http://www.geeksquad.co.uk/articles/t-mobile-apn-settings#Android%20tmobile%20apn
http://apn-settings.com/t-mobile-apn-settings-step-by-step-configuration/

Also: http://ee.co.uk/help/phones-and-device/t-mobile/t-mobile-e100-flip/t-mobile-e100-flip-getting-started/free-t-mobile-phone-settings, but why does it not surprise me that " Simply click on this link" link doesn't work?

Apollo26

Many thanks grumbler, it seems to be working ok now. You're very knowledgeable and helpful!