New VW Polo USB faulty from day 1

IamNotAllowedToUseMyName

iPods don't work well with cars unless they have iPod specific support so you might be disappointed when you get it going unless VW specifically state that they support the iPod on your model. As iPods are sadly obsolete, the manufacturers have tended just to provide USB support of reading memory sticks and providing a useful power outlet. My 2012 Merc has a USB slot and it cannot be upgraded to iPod support. Having been really miffed I then succeeded in losing my iPod Classic (about the time I discovered they were collectable) so I use my phone and the bluetooth connection instead. A very large memory stick (64GB) took too long to load up.

As long as it provides power, I'd suggest cutting your losses and sorting out how to use a bluetooth device to play your music. By the time you sell, iPods will be completely dead as Apple are killing them off so as long as it has a USB power cable, you will be no worse off.

AdrianC

molerat wrote: »

Looking at some of the VW forums it seems they fitted a USB power socket instead of a USB audio capable socket over a 10 week build period.

So it's not "faulty" - it does exactly what it's intended to do. It's just that that isn't what you expected it to do...

motorguy

AdrianC wrote: »

So it's not "faulty" - it does exactly what it's intended to do. It's just that that isn't what you expected it to do...

+1

Stick your mp3s onto a memory stick into folders.

Simples.

AdrianC

motorguy wrote: »

Stick your mp3s onto a memory stick into folders.

Simples.

Won't help, if it's just a power socket. Stick 'em onto a BT-capable phone, though, and job's a good 'un.

motorguy

AdrianC wrote: »

Won't help, if it's just a power socket. Stick 'em onto a BT-capable phone, though, and job's a good 'un.

Ah right - i read USB powered socket, not USB power socket.

IamNotAllowedToUseMyName

AdrianC wrote: »

So it's not "faulty" - it does exactly what it's intended to do. It's just that that isn't what you expected it to do...

Not if the car is specified to do X and they fit Y. That is a fault.

On my 1999 Merc they fitted the wrong fan assembly at build so I got an Allegro like pool of water in the foot well. I thought that was a fault - they agreed!

However, the world has gone Bluetooth. It is an easy way to connect things up, and there comes a point where it is not worth fighting against the tide. BT uses very little power, and the new generations of BT can use virtually nothing while biding their time.

On bikes, the speed sensors use a variant of the BT transmission technique and a small 2032 battery can power the transmitters for a couple of years as they can deep sleep.

AdrianC

IanMSpencer wrote: »

Not if the car is specified to do X and they fit Y.

So, OP, what did the brochure spec sheet say?
(Apart, of course, from "errors and omissions excepted" or similar)

DUTR

philng wrote: »

We bought a brand new VW Polo for my son on 1st September 2014 and within the first week reported a fault oin the entertainment system.

The fault relates to the USB not working thus meaning any non Bluetooth device such as an IPOD cannot be successfully connected & used. The Bluetooth system does work.

This has ben a long dialogue back & to to the Retailer involving Head Office and they have confirmed it is a known fault but the final outcome is they are unable to fix.

They have offered £250 compensation which I feel is unacceptable for the many calls I have had to make in the last 8 months and leaves me with a non working USB facility on the car.

This will make the car less attractive to any future potential purchaser and in meantime the use of an IPOD with large catalogue of tracks non useable.

Any suggestions as to what should be my next steps? all I want is a uesable syste. .

You are lucky to get offered £250, the MDI has been replaced with USB, the Apple devices don't really work via USB unless there is software in the car to read them like on a PC, mine works but like your son's not for the ipod touch, I accepted it after long dialogue with VW UK, strangely on a forum there are guys who have their usb working to i-products for some it didn't work initially and then suddenly did, no one there has ever come up with the resolve.