New VW Polo USB faulty from day 1

philng

We bought a brand new VW Polo for my son on 1st September 2014 and within the first week reported a fault oin the entertainment system.

The fault relates to the USB not working thus meaning any non Bluetooth device such as an IPOD cannot be successfully connected & used. The Bluetooth system does work.

This has ben a long dialogue back & to to the Retailer involving Head Office and they have confirmed it is a known fault but the final outcome is they are unable to fix.

They have offered £250 compensation which I feel is unacceptable for the many calls I have had to make in the last 8 months and leaves me with a non working USB facility on the car.

This will make the car less attractive to any future potential purchaser and in meantime the use of an IPOD with large catalogue of tracks non useable.

Any suggestions as to what should be my next steps? all I want is a uesable syste. .

EdGasket

Take the £250 and buy a bluetooth adapter to plug into your ipod; something like this; cost £30

http://www.amazon.co.uk/IDC-i-BLU-Bluetooth-iPod-Transmitter-Black/dp/B00M850EMO/ref=sr_1_1?ie=UTF8&qid=1431092581&sr=8-1&keywords=bluetooth+adapter+ipod+classic

philng

The Bluetooth part of the system works it is the USB that doesnt.

motorguy

philng wrote: »

The Bluetooth part of the system works it is the USB that doesnt.

I would take the £250.

The car wont be depreciated by that much.

Is it an ipod specific problem? ie, does it play files off a memory stick?

philng

The Bluetooth works but the USB doesnt work so for example an IPOD with a large catalogue of tracks cannot be used.

AdrianC

philng wrote: »

The Bluetooth part of the system works it is the USB that doesnt.

Exactly. Plug a BT adaptor into the iPod, the iPod will talk to the head unit via BT.

BeenThroughItAll

OP, are you listening to what's been said? Just because your USB input doesn't work with an iPod doesn't mean it doesn't work at all. iDevice implementations of both USB and BT (where applicable) won't work with every device. iPods, for example, can't be accessed as mass storage devices. As suggested, try a memory stick with music on.

BeenThroughItAll

AdrianC wrote: »

Exactly. Plug a BT adaptor into the iPod, the iPod will talk to the head unit via BT.

True, but the linked item was a BT adapter to add BT to a non BT device via a USB port.

The OP will, as you say, need an iPod BT adapter.

Retrogamer

motorguy wrote: »

I would take the £250.

The car wont be depreciated by that much.

Is it an ipod specific problem? ie, does it play files off a memory stick?

philng wrote: »

The Bluetooth works but the USB doesnt work so for example an IPOD with a large catalogue of tracks cannot be used.

As asked above, does it work with something like a USB memory stick?
The stereo might just not be compatible with Apple products via USB.

AdrianC

BeenThroughItAll wrote: »

True, but the linked item was a BT adapter to add BT to a non BT device via a USB port.

Ah. I didn't look at the Amazon link.

molerat

Looking at some of the VW forums it seems they fitted a USB power socket instead of a USB audio capable socket over a 10 week build period.