MoneySaver Telecom - sold broadband

Lairdy_50

Hi, New to the boards and looking for some advice. My dad (not the most tech savy person) signed up to Money Saver Telecom (MST) for cheaper phone line. This was fine until we realised they were charging him from broadband as well, which he simply cannot get due to his location. He lives on a farm and does not have a sufficient phone line or any fibre cable to receive broadband. The phone line doesn't even offer up decent dial up speeds and for this reason he changed to mobile broadband some time ago.

Now he doesn't have any paper copies of the agreement with MST and claims it was all agreed over the phone, during which there was no mention of broadband. I have since emailed MST asking the remove the broadband service but they have not replied to any emails. I am now considering withholding payment until they remove the broadband and refund us for the now 3 to 4 months of broadband service. I have mentioned that they should have carried out a line speed check before setting up the broadband and that this check would have highlighted my dad cannot receive the service. Based on this I think I have a reasonably strong position but I would like to confirm on here if we have any sort of case?

Do providers have any sort of duty to their customers in this kind of case? Can I withhold payment based on this?

Apologies this is long winded and not the right place or question to ask.

Lairdy_50

No one have any pointers on this please?

skintpaul

If deal done on the phone, they should have a recording of call. Check website (if any), or Ofcom site for complaint procedure..

http://www.moneysavertelecom.com/customer-services/ does not seem to be loading for me, at present!

skintpaul

companies house gives this-

Name & Registered Office:
MONEY SAVER TELECOM LIMITED
KINGSLEY HOUSE
EATON STREET
CREWE
CW2 7EG
Company No. 07242614







Status: Active
Date of Incorporation: 04/05/2010

Country of Origin: United Kingdom

Company Type: Private Limited Company
Nature of Business (SIC):
61900 - Other telecommunications activities

Accounting Reference Date: 31/05
Last Accounts Made Up To: 31/05/2014 (TOTAL EXEMPTION SMALL)
Next Accounts Due: 29/02/2016
Last Return Made Up To: 04/05/2015
Next Return Due: 01/06/2016

Mortgage: Number of charges: 1 ( 1 outstanding / 0 satisfied / 0 part satisfied )
Last Members List: 04/05/2015

skintpaul

For New Orders and Sales: 0845 026 7895

Whatever your requirements for your business or home phonelines and broadband,
Money Saver Telecom are here to help.
Customer Support / Telephone Line Faults: 0333 200 0802

Our Customer Support Department are open 8.00am to 8:00pm Monday-Thursday, 8.00am to 6:00pm Friday and 9am to 1pm on Saturday. Our Telephone Line Faults Dept. is open 24 hours a day.
If you have a problem, have you looked at our Frequently Asked Question pages?

• Customer FAQ: For Residential Customers
• Broadband FAQ: For Residential Customers

Telephone Numbers

Sales Support
0333 200 0802 option 1
Customer Service
0333 200 0802 option 2
Credit Control
0333 200 0802 option 3
Faults
0333 200 0802 option 4
Broadband
0333 200 0802 option 5

Email Contacts

Credit Control
creditcontrol@moneysavertelecom.com
Sales
sales@moneysavertelecom.com
Faults
faults@moneysavertelecom.com
Customer Service
customerservices@moneysavertelecom.com
Broadband
broadband@moneysavertelecom.com

Correspondence

Money Saver Telecom
Tannery Court
Tanners Lane
Warrington
Cheshire
WA2 7NR

Corporate

Money Saver Telecom Limited is a Company registered in England,
number 07242614.
Registered office:
Tannery Court
Tanners Lane
Warrington
WA2 7NR.