Private Seller Responsibilities After Used Car Sale

Anoneemoose

Hi,

I'm just after a bit advice.

We recently sold our (used) car and as we had had it less than a year, we had warranty left on it that said it was transferable for a fee of £40. My husband phoned the warranty company and asked what needed to be done to get this changed over and the man said just fill the form in and send the cheque off. My husband questioned whether this would still be ok bearing in mind we had claimed. They said yes, that isn't a problem.

Upshot is, we got a letter saying they wouldn't transfer it (after we had sold the car with it). Because a) we had had claims on it and b) we didn't ask their permission!! Naively, my husband didn't think to get the details of the person he spoke to as they made it seem so simple.

Anyway, of course we have had to let the buyer known really don't want to mess him around. He has said he has seen 2 x 1 yr warranties at different prices, one more comprehensive than the other.

Can anyone advise what we should be doing? Paying for the higher priced on or the lower?

And I know it's a long shot and we're probably stuffed with the original warranty company but is there anything we can do about that? The warranty was originally sold to us by Evans Halshaw and all it says on the form they gave us about transferring is that it is discretionary and we were to phone the number and check. Which we did. But cannot prove apart from the call record.

Thanks in advance.

neilmcl

Either supply an equivalent warranty as agreed or deduct the amount from the sale price. Is the sale complete yet?

Anoneemoose

neilmcl wrote: »

Either supply an equivalent warranty as agreed or deduct the amount from the sale price. Is the sale complete yet?

Yes. It is. I think we're just going to do that. It's just there is no equivalent warranty as far as we can see (although we haven't finished looking). The ones we have investigated so far have either been with less cover or lots more.

As I say, we don't want to mess him around and know we need to put him in the position he was in - but obviously don't want to be any more out of pocket than we have to!!

Hintza

Find another buyer or give them a small discount. DO NOT offer to buy a warranty that can only end in tears.

Anoneemoose

Hintza wrote: »

Find another buyer or give them a small discount. DO NOT offer to buy a warranty that can only end in tears.

Why would we not offer to buy the warranty? The sale went through 2 weeks ago.

RS2000.

Anoneemoose wrote: »

Why would we not offer to buy the warranty? The sale went through 2 weeks ago.

Because if the warranty company turn down a future claim the buyer will be at your door wanting you to put the problem right.

Anoneemoose

RS2000. wrote: »

Because if the warranty company turn down a future claim the buyer will be at your door wanting you to put the problem right.

I thought that we would get something in writing to confirm that the transfer of any money to him is in full and final settlement of that. And that he agrees with that.

We wouldn't actually buy the warranty, just give him the money. Sorry I didn't make that very clear!

Anoneemoose

Just an update. My husband has been badgering the warranty company this week - explaining that their T&CS are not clear and that he did as he was advised by their staff BEFORE sending the form off. He also made it clear that we would not have bothered sending the paperwork and payment off if we thought for any reason it wouldn't be processed. Anyway, result! He has just had an email from them confirming they WILL transfer it to the new owner.