Could you have your account closed if you swore at bank staff ?.

pmduk

If you went into a branch to complain and the manager hasn't recorded the complaint, that itself is a cause for complaint. Obviously, something may have been done already but s/he wouldn't be able to discuss this with you. I still feel the you should have received an apology for the event. Yes the prime source of the apology should be the offender - but it's the bank's responsibility to provide a good atmosphere for the staff and customers. Even an "I'm sorry you had to witness that on your visit today" would be better than glossing over it.

I think you'd be better making your complaint online rather than in-branch and with an infinitely better chance of it being listened to.

colsten

pmduk wrote: »

I still feel the you should have received an apology for the event. Yes the prime source of the apology should be the offender - but it's the bank's responsibility to provide a good atmosphere for the staff and customers.

Come on, you can't be serious. How can you hold a company responsible for the behaviour of their customers?

I was in Waitrose today and the shopper in front of me at the till suffered from BO. Should I have complained to Waitrose as they didn't provide "a good atmosphere"?

anoncol

pmduk wrote: »

If you went into a branch to complain and the manager hasn't recorded the complaint, that itself is a cause for complaint. Obviously, something may have been done already but s/he wouldn't be able to discuss this with you. I still feel the you should have received an apology for the event. Yes the prime source of the apology should be the offender - but it's the bank's responsibility to provide a good atmosphere for the staff and customers. Even an "I'm sorry you had to witness that on your visit today" would be better than glossing over it.

I think you'd be better making your complaint online rather than in-branch and with an infinitely better chance of it being listened to.

This is ludicrous. Why on earth should the bank apologies for the behaviour of someone on their premises? And if they dont and you dont like it you know what you can do.

Its entirely up to the bank the kind of atmosphere they wish to have on their premises.

jonesMUFCforever

Got to say this ..........how can you listen to an online complaint LOL surely it can only be read .
Think this thread has run its course now.