Could you have your account closed if you swore at bank staff ?.

nwc389

pmduk wrote: »

Have you considered letting Barclays know you were unhappy at the incident? It's not just the staff who shouldn't have to tolerate such behaviour. Your comments may be helpful in determining the matter

It would be helpful if you did this , as I mentioned previously I worked for a manager who would NEVER back the staff in a situation like this and would happily let staff take abuse as he was not prepared to get involved in anything that might be controversial.
However if a customer made an unhappy comment about the abusive woman then my guess is that something would be done !
We often put up with some awful things and it was just plain wrong that staff and other customers had to endure it.

cheexy

AlisonGray wrote: »

I am going to as I felt really sorry for the staff member, but I was talking to a friend about it today and she asked me to describe her which I did, she then told me she knows off her (Not personally) and she did the same thing a few months back in the NatWest branch !, she apparently was not happy to wait to be served and demanded to go to the front of the queue as she had no time to waste waiting around with 'Ordinary" people.

She sounds a bit of a nut case to be honest.

Please report this to Barclays. It is very unfair for workers to have to put up with this kind of behaviour from anyone in the name of customer.

pmduk

nwc389 wrote: »

I worked for a manager who would NEVER back the staff in a situation like this and would happily let staff take abuse as he was not prepared to get involved in anything that might be controversial.
However if a customer made an unhappy comment about the abusive woman then my guess is that something would be done !

Precisely, if the Manager has to explain the event they can no longer deny there's a problem or expect their staff to endure it.

AlisonGray

cheexy wrote: »

Please report this to Barclays. It is very unfair for workers to have to put up with this kind of behaviour from anyone in the name of customer.

After the comments on here I decided to bite the bullet and go into the branch to log a complaint, only wish I had not bothered. I honestly believed I was doing the right thing, more for the staff than myself but it was a waste of time.

I went about an hour ago as I needed some things from the town anyway, I went into the branch and it was quiet so I was approached almost immediately by a member of the floor staff to ask if I needed any help, I explained that I wanted to make a complaint and would like to see the manager, she dropped the friendly smile and directed me to a room and told me to wait. A few minutes later the manager came in and asked what the problem was as I wanted to make a complaint, I explained what happened the other day and he said he had not heard about it (I can only assume he was off that day or deaf), he went away and came back and said there was an ‘Issue’ in the branch on that day but why did I want to complain about it, I again explained that I was not complaining for myself as such but more how the woman had talked to the staff member and her language in the branch itself with other customers present. He then asked me if what I came into the branch to do that day had been done, I said it had but that’s not what the problem was (I deposited a cheque), he then told me that as I had not been inconvenienced, and that the service I came into do had been completed he could not accept my complaint and certainly not be compensated !, I don’t want compensated !, I never did ! that’s not what it was about, but he just said it was an ‘Internal’ matter and he could not accept my complaint.

He then asked if there was anything else and showed me out., I don’t know if she will get here account closed but I am think of closing mines !, god knows how they would sort out a problem on my account if I needed their help.

So the moral is perhaps not interfere as you might not get the result you expect.

pollypenny

The manager clearly can't be bothered!

Typical of so many, in lots of jobs and professions. Don't rock the boat.

eranou

Well the manager refusing your complaint has already failed their FCA treating customers fairly guidelines.

The FCA defines a complaint as:

‘Any expression of dissatisfaction, whether oral or written, and whether justified or not,

To me it looks like he was trying to cover his own !!!! in being too spineless to deal with the original situation himself

Money_maker

Report to Head Office. They'll listen, particularly if you quote the FCA guidelines as eranou has put above.

nwc389

AlisonGray wrote: »

After the comments on here I decided to bite the bullet and go into the branch to log a complaint, only wish I had not bothered. I honestly believed I was doing the right thing, more for the staff than myself but it was a waste of time.

I went about an hour ago as I needed some things from the town anyway, I went into the branch and it was quiet so I was approached almost immediately by a member of the floor staff to ask if I needed any help, I explained that I wanted to make a complaint and would like to see the manager, she dropped the friendly smile and directed me to a room and told me to wait. A few minutes later the manager came in and asked what the problem was as I wanted to make a complaint, I explained what happened the other day and he said he had not heard about it (I can only assume he was off that day or deaf), he went away and came back and said there was an ‘Issue’ in the branch on that day but why did I want to complain about it, I again explained that I was not complaining for myself as such but more how the woman had talked to the staff member and her language in the branch itself with other customers present. He then asked me if what I came into the branch to do that day had been done, I said it had but that’s not what the problem was (I deposited a cheque), he then told me that as I had not been inconvenienced, and that the service I came into do had been completed he could not accept my complaint and certainly not be compensated !, I don’t want compensated !, I never did ! that’s not what it was about, but he just said it was an ‘Internal’ matter and he could not accept my complaint.

He then asked if there was anything else and showed me out., I don’t know if she will get here account closed but I am think of closing mines !, god knows how they would sort out a problem on my account if I needed their help.

So the moral is perhaps not interfere as you might not get the result you expect.

Yup - sounds exactly like the last manager I worked for - wouldn't want to know . The complaint would have been queried from above and obviously he did not want that .
OP you have done all you could but to anyone on this thread - if you encounter a similar issue a letter to the main complaints dept of the bank ensures the complaint is dealt with from the top down and the spineless manager will have to deal with it ( he will probably palm it off on someone else to sort out though :eek:)

meer53

Your complaint is about the womans attitude so your complaint is with her, not Barclays. I'm sure the member of staff concerned will have reported the incident to their manager, i don't see what else you can do ?

colsten

In all fairness, what would you expect the Bank Manager to say to you? The bank cannot be held responsible for the behaviour of their customers, however much the behaviour may be considered inappropriate by yourself and others (which would include me, based on your description of what happened).

You could certainly have offered to be a witness if the bank needed a witness but you have no grounds for complaining about another customer. I think the Bank Manager responded absolutely correctly.