Returning goods to sports direct bought online

Inigo_Montoya

I have received some faulty goods from sports direct

They state here
http://www.sportsdirect.com/returns?form=pdf
that the return postage cost is payable by me & not them

Is this correct as I thought the consumer law states that the cost of returning faulty goods should be paid by the seller ?

bris

This is true, they do have to cover reasonable costs for faulty goods. They do have the right to inspect the item to verify the goods are faulty then when established the refund should also cover the postage paid by you.


Where it says reasonable costs this means that anything over and above standard delivery doesn't have to be covered, but it is a mistake to not get it recorded just in case.

unholyangel

If they're faulty (or otherwise do not conform to contract) then yes they are liable for it (its the default position in law that where one party is in breach, they are responsible for reasonable losses caused as a result of that breach).

Now there are various ways you could handle this, quoting soga or grant v electro centre to them but really.....if they confirm via email that they will reimburse postage costs for a soga return.....I'd likely pay it myself just for ease and then report them to TS - given how often SD feature on here....Im guessing TS have a thick folder on them

The only downside with this is that you could potentially be liable for the item if it goes missing - so try and get a pre-paid postage label from them (and get certificate of posting) so your liability ends the second you hand it over to their chosen agent (ie royal mail).

chocdonuty

I just took my items back to the store and got a credit note with no fuss.
I know the policy is to return via post but whats to lose? It's worth a shot :beer:
Don't know if it makes a difference but my items weren't faulty, just my legs, they were too short! :rotfl:

macman

Yes, it does make a difference: in one instance you are returning the goods under DSR (no reason required), in the other you are returning them under SOGA because they are defective. So different rules apply.
Outside of DSR, you have no right to return goods just because you have changed your mind: your options are limited to whatever the retailer's returns policy offers, if anything.

carly

I generally use this freepost address if I have occasion to return anything to Sports Direct. Never had a problem yet





FREEPOST RRGJ-ZZSB-GLBX
Sports Direct
PO BOX 9034
Mansfield
NG18 9DD

dennygem

wish I had known about the Freepost address, Its just cost me £12.98 to return 2 pairs jeans, 1 t-shirt and 3 polo shirts

juliecipriani

I have spoken to an employee at one of Sports Direct's store's and he forwarded me the freepost address. I only need to return a few unsuitable items from my large order amounting to almost £300 as the estimated postage cost of returning to Shirebrook is over £14. After numerous emails to customer services they tell me the Freepost address is ' for faulty items only and the goods will not reach our main returns depot via this address.' Has this been the case for you? I'd appreciate your comments on this.

Inigo_Montoya

personally I'd ignore the toad that told you you can't use the freepost address

Even if true (unlikely IMO) the package will just get re-routed to where it needs to go as long as you enclose a covering letter explaining the situation

IIRC you can use the freepost address but then pay the £1 or so extra for recorded delivery - i'd do that so you have proof they have the item

Worst case scenario they mess you about & you end up doing a visa chargeback instead

Also £14 sounds a lot - try myhermes or parcel2go couriers

foxtrotoscar_2

Inigo_Montoya wrote: »

personally I'd ignore the toad that told you you can't use the freepost address

Even if true (unlikely IMO) the package will just get re-routed to where it needs to go as long as you enclose a covering letter explaining the situation

IIRC you can use the freepost address but then pay the £1 or so extra for recorded delivery - i'd do that so you have proof they have the item

Worst case scenario they mess you about & you end up doing a visa chargeback instead

Also £14 sounds a lot - try myhermes or parcel2go couriers

Personally toad or frog aside I'd read the date of the OP?

vuvuzela

foxtrotoscar wrote: »

Personally toad or frog aside I'd read the date of the OP?

Personally I would have looked just above Inigo Montoya's post and see the one that they were replying to that was posted 5 minutes earlier before trying to be smart