Part refund request, how would you deal with this?

rainygreyhound

Are they taking the !!!!? Some people:mad:

Unless the item was faulty, I'd tell them to do one. Not your fault if they haven't shopped around before making a purchase.

chickendipperbabe

I would expect bad feedback regardless what you do.

I'm surprised ebay haven't already implemented some policy regarding price matching. If or when they I would imagine it would be along the lines of:

"find your item for sale on ebay cheaper within 180 days of purchase and your seller will refund you the difference plus 10%"

MsBlonde

So does she think Tescos is scamming her if a product she bought is £3 cheaper in Asda?

Mind baffles

celestius

Latest message from buyer is:

If you were at all honest you would have refunded the difference by now as a goodwill gesture. You have left me no choice but to leave a negative feedback.

Can I report her for feedback extortion? She has not left feedback yet, maybe giving me a last chance to refund the £3

soolin

celestius wrote: »

Latest message from buyer is:

If you were at all honest you would have refunded the difference by now as a goodwill gesture. You have left me no choice but to leave a negative feedback.

Can I report her for feedback extortion? She has not left feedback yet, maybe giving me a last chance to refund the £3

In your place I'd phone ebay now and talk to them, even though I wouldn't hold out much hope. Assuming your account can take the defect I'd let her do whatever she wants- a neg can often damage a buyer as well, I've several people blocked purely because of the un necessary negs or neutrals they have left for others.

celestius

soolin wrote: »

In your place I'd phone ebay now and talk to them, even though I wouldn't hold out much hope. Assuming your account can take the defect I'd let her do whatever she wants- a neg can often damage a buyer as well, I've several people blocked purely because of the un necessary negs or neutrals they have left for others.

My defects are 0.76 (4 out of 526 transactions) and that includes 2 for INR so I'm not too concerned. I have a clean slate this month.
Will wait for her to leave feedback.

campdave

If they're persistently messaging you, I'd be inclined to ring ebay up to report them, explain the situation and ask them to see if it's a pattern of behaviour.

If you have offered a refund on return, they may be inclined to protect you if the buyer chooses to be vindictive.

wiltsguy_2

chickendipperbabe wrote: »

I'm surprised ebay haven't already implemented some policy regarding price matching. If or when they I would imagine it would be along the lines of:

"find your item for sale on ebay cheaper within 180 days of purchase and your seller will refund you the difference plus 10%"

this made me chuckle...so true

micky2phones

celestius wrote: »

Sold item to buyer, buyer finds it £3 cheaper elsewhere and wants me to refund the difference. What would you suggest?
I am thinking about asking her to send it back for a refund however not particularly keen on getting a negative!

Hi I have received this item and have since found it is on sale on the xxx website for £xx! I'm not happy about this you're obviously ripping people off. I am requesting that you refund me the £3 difference please.

Hi, tell her you found one 10 pound dearer so please send me 7 pounds.

Let that be the final e mail.

robatwork

Send her this

http://en.wikipedia.org/wiki/Buyer%27s_remorse