Part refund request, how would you deal with this?

celestius

Sold item to buyer, buyer finds it £3 cheaper elsewhere and wants me to refund the difference. What would you suggest?
I am thinking about asking her to send it back for a refund however not particularly keen on getting a negative!

Hi I have received this item and have since found it is on sale on the xxx website for £xx! I'm not happy about this you're obviously ripping people off. I am requesting that you refund me the £3 difference please.

Mrs_justjohn

Personally I don't entertain partial refunds. I too have bought something from ebay (largely out of laziness) and it has been drop shipped by the seller from Amazon! On checking Amazon it was £5 cheaper...my fault for not shopping around in the first place - wouldn't dream of asking seller for a refund!

the_lunatic_is_in_my_head

celestius wrote: »

What would you suggest?

Report them to eBay via the seller dashboard for making unreasonable demands.

usefulmale

Just ignore them. The time to shop around is BEFORE buying. Don't forget to add them to your BBL.

campdave

I would offer a full refund upon return to the item in it's original condition, so that they may buy the item at the lower price they have found.

soolin

campdave wrote: »

I would offer a full refund upon return to the item in it's original condition, so that they may buy the item at the lower price they have found.

I'd do the same.

Sellers making a profit- whatever next, and I won't even go into the whole issue of price fixing.

celestius

campdave wrote: »

I would offer a full refund upon return to the item in it's original condition, so that they may buy the item at the lower price they have found.

Yes I will ask her to return it now. The ironic thing is that I offer freepost whereas the website buyer mentions charges £2.95 P&P.

I will report her but that probably won't do any good whatsoever...
I could really have done without a neg/neutral. Sigh.

This buyer also sells a lot of new items, not registered as a business but she knows what she is doing!

soolin

celestius wrote: »

Yes I will ask her to return it now. The ironic thing is that I offer freepost whereas the website buyer mentions charges £2.95 P&P.

I will report her but that probably won't do any good whatsoever...
I could really have done without a neg/neutral. Sigh.

This buyer also sells a lot of new items, not registered as a business but she knows what she is doing!

I don't bother reporting non registered businesses anymore- but I think I would make an exception for your 'buyer'.

I'm still smarting over my (luckily) positive feedback calling me a naughty seller for selling a High Street item 'for profit', I think some buyers must be slightly mad .

kurgon

celestius wrote: »

Yes I will ask her to return it now. The ironic thing is that I offer freepost whereas the website buyer mentions charges £2.95 P&P.

I will report her but that probably won't do any good whatsoever...
I could really have done without a neg/neutral. Sigh.

This buyer also sells a lot of new items, not registered as a business but she knows what she is doing!

Refund her 5p and send an 'apology' for charging 5p more than the other seller did
Something like - I'm really sorry if my offering free postage as opposed to charging for it offended you, and I will humbly return the difference and ensure that in the future I pack with less robust materials, charge postage and delay sending it out until I am ready'

celestius

Buyer has replied saying that the item has now been used so she can't return, and I should do the 'decent thing' and refund the difference.

campdave

I wouldn't even reply.

If you must, apologise and say you are unable to negotiate on price after the sale is made.

Block them, report them and don't get into a message ding dong.