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Virgin Mobile refusing to provide fault details in writing

mafflondon · 2015-04-23 09:45:19

Grateful for some advice please: Virgin Mobile (VM) repairs team assessed my faulty iphone 4s (contract began December 2014). They sent it back to me unrepaired. No technical / repair report was included. Numerous and long phone calls have been made to VM. They verbally state that the damage is something outside of…

Comments

grumbler Posts: 58,629 Forumite

18 May 2015 at 3:59PM

On a second thought, Virgin have the right to repair the phone themselves, without Apple. However, in this case they had to provide an intelligible proof of the damage instead of fobbing you off to Apple after tampering with the phone and invalidating the warranty.

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