O2 CPW contract ending - what do i do now?

newfoundglory

CPW have been calling me constantly - up to 4 times a day - for about the last month or so. I havent answered it yet... but I know its them. They have also sent me txts and letters telling me I am due an upgrade.

Basically, my 12-month £35/month cash-backed-to £17.50/month deal is coming to an end. This was O2 35 with 400 mins and 100 txts each month with rollover. This was a good deal I found on the web and is my first contact phone. I dont want to pay more than about £18-£20 a month, so what steps should I take to get another good deal - dont wanna keep paying 35/month yet nothing really takes my fancy on their website.

I want to keep pretty much the same deal I have now; 12 month contract for under £20 with a new phone... should I call them and ask or should I say I want to cancel and hope i get a retentions deal?

patwa_2

It's been said on here that O2 are desperate to keep customers, and I can confirm they'll go to ridiculous lengths, even as far as them losing money to keep your custom.

Next time they phone you should discuss your needs with them, remember you're more than entitled to request a PAC at any time, you can also request a PAC but then cancel it if a better deal with O2 comes along. Tell O2 what you want and if they can't do something for you you can leave. Have some info to hand about deals from other networks just as a bargaining chip. Remember though to get full details of whatever new contract you get, take a note of dates/times/names and (I don't know if O2 do this) get something in writing.

H.

newfoundglory

See, this is what i dont understand... am I dealing with CPW or am I actually dealing with O2?

I've had a look on the web all evening a few deals have caught my eye, and its shocking how you can save hundreds just by looking around. I think i'm going to try and source an N95 on the cheap somehow.

patwa_2

Hi, I wanted an N95, but in the end the cheapest actual price overall for the phone ended up with me buying a Sim Free model off the net. I then took out a 12 months cashback deal on a 12 month contract. This will end up saving me about £120 by the end of the year whereas still gettingme the deal I want with data package.

This is of course not for everyone, especially those who are not in a position to put down the £250-£300 up front for the phone. But if you can, and then go the cashback route it works out cheaper in the long run.

Re: CPW O2 and O2, and someone correct me please if I'm wrong, but I get the impression reading posts on here that they are linked somehow but are also two separate entities as regards purchases. Again, I may be wrong, but you're right that it is unclear.

H.

Mobile_Mole

newfoundglory wrote: »

See, this is what i dont understand... am I dealing with CPW or am I actually dealing with O2?.

If an O2 contract is purchased through CPW (or a CPW owned company) then your service provider will be O2 CPW. As service provider O2 CPW are responsible for billing and all customer service issues.

O2 are your network operator only and you will rarely (if ever) need to contact them.

shafeeq

Hi

I am in same position. My contract expires on Oct 2. So was waiting for Sept, 2 to call CPW for a PAC code.. to see what deal they will offer.

I had few calls from a number 01925... everytime they phoned I missed the call, also got a text message stating I am eligiable for a handset upgrade.

I am on £35 month 400 voice and 100 txt.

I would like N95 but not sure what is the best deal for this phone.

Shafeeq

newfoundglory wrote: »

CPW have been calling me constantly - up to 4 times a day - for about the last month or so. I havent answered it yet... but I know its them. They have also sent me txts and letters telling me I am due an upgrade.

Basically, my 12-month £35/month cash-backed-to £17.50/month deal is coming to an end. This was O2 35 with 400 mins and 100 txts each month with rollover. This was a good deal I found on the web and is my first contact phone. I dont want to pay more than about £18-£20 a month, so what steps should I take to get another good deal - dont wanna keep paying 35/month yet nothing really takes my fancy on their website.

I want to keep pretty much the same deal I have now; 12 month contract for under £20 with a new phone... should I call them and ask or should I say I want to cancel and hope i get a retentions deal?

zfrl

Call them & say you have seen some clearance bargains on the internet. Then negotiate - if you are willing to stay with O2 they should be able to deal. I have just got 500 minutes & 500 texts for £35 a month with £250 cashback! I didn't mind what phone I had as I only got it as a back-up for my XDA.

You have to know what you can get & stick to your guns as they kept saying to me "we can do that" then later "but you will have to pay for the phone....." & trying to change the deal. I just kept asking for my PAC when they tried this & eventually I got what I wanted.

Good luck - Oh I ended up with a Nokia 6300

rash.m2k

Ring them up on 0800 0490049 navigate through to the correct menu.

Now make sure you get through to disconnections - pretend you want to change to a different network.

They will give you a good deal, they are much better than other networks.