New House with no BT Cables

Vampgirl

macman wrote: »

Direct Save Telcom is a BT reseller, therefore it seems logical to assume you already have a BT-based line installed. Sky should be able to take this over and offer you an LLU service, asuming they are LLU on your exchange.
If not, request a new line from Sky, which BT OR will provision-almost invariably using the existing line.

Direct Save Telecom are a re-seller - but not just of BT services. There is no existing traditional copper phone line in this situation - only a fibre optic circuit - its a completely different technology. In this case Direct Save Telecom are reselling Independent Fibre Networks connectivity.

onomatopoeia99

Vampgirl wrote: »

If you're interested in more detailed background reading there's minutes here: http://stakeholders.ofcom.org.uk/.../Ofcom_New_Build... from an old Ofcom meeting in 2008 where IFNL (and other network operators) were explaining that one of the main problems they have is attracting other telcos to use them to provide retail services.

I am interested, not that I'll ever buy a new house, but something went wrong when you posted that link.

Vampgirl

I guess this:

tanith wrote: »

My brother bought a new house it took BT months to get round to installing lines into the new road..

And this:

zaax wrote: »

Such is the level of complaints from customers in the same situation that Openreach has introduced a webform https://www.openreach.co.uk/newhomes for new-home owners if they are experiencing delays. Luckily for the company, almost all complaints have to be made through customers’ internet service providers, so they are not logged as complaints against Openreach by the regulator, Ofcom; instead the helpless ISPs have to take the hit in the official customer-complaints stats.

Is why some developers are tending to use independent providers rather than waiting for Openreach (Openreach are known to have had a shortage of field engineers for a while - which caused a huge backlog of orders). Personally, I'd rather have an internet service than empty promises from Openreach.

Vampgirl

onomatopoeia99 wrote: »

I am interested, not that I'll ever buy a new house, but something went wrong when you posted that link.

Try this: http://stakeholders.ofcom.org.uk/binaries/telecoms/policy/Ofcom_New_Build_Roundtable_1.pdf