Help-I'm on the wrong tariff

peppermintpatti_3

Hi
I'm new to MSE forums so please bear with me. I've been on Vodaphone contract for 3 months now and i'm not getting on too well. I pay £13.50 p/m for 300 free mins and 500 texts but I always seem to go over and end up paying a lot more whe the bill comes in. Would I be better of with PAYG or should I haggle for a better tariff. I cant use my phone through the week as it's a rubbish reception where I live so it's only on about 2 days a week. Don't know what to do for the best. Also is it too soon into the contract to try and ask for a better deal???

espresso

What is the point of a better deal, if the phone won't work where you live? Unlikely that they would reduce your monthly rate!

:rolleyes:

Never sign up to a contract until you have tried coverage where you want to use your mobile, using free PAYG SIMs.

z4kir

give them a call and ask if you can upgrade the tariff on the contract, even though you haven't the best reception, your still obviously using it enough to go over your free minutes. how much are your bills?

Raver2k7

I work for Voda and i know they can change a tariff if you request it.

emma396

isn't it 9 months before u can change your tariff? or is it just downgrading? i have rubbish vodafone reception in my house, but the map on the vodafone website shows that reception should be great. what to do???

i'm guessing u got your phone recently, if u r using phone on weekends, how about stop the clock. you pay for first 3 mins of call and the rest is free up to an hour.

" How much does it cost?
You can get Vodafone Stop The Clock as a free extra with any new price plan. Or you can add it to your current plan for just £5 a month (depending upon your price plan). " (Vodafone website)


u might even get it free!! before i took out my conbtract with vodafone, i emailed and asked about STC, got an email saying:


"If you want to purchase a Nokai N95, on a £13.50 (For 6 months) then £27 for the remaining 12 month contract through our online service and want to add Stop The Clock service free of charge, please contact us on 08700 770020 (Any day between 8:00 and 20:00)"

i'd be weary calling that number tho coz it costs. u could try 191 instead.

one more point, i would definitely check your bill carefully and make sure vodafone have calculated it correctly. i took out my phone online, and still they managed to put me on the wrong tariff, they tried to charge me £47 when it should've been about £20. it's still wrong now, but in the process of being sorted.

faza20

peppermintpatti wrote: »

Hi
I'm new to MSE forums so please bear with me. I've been on Vodaphone contract for 3 months now and i'm not getting on too well. I pay £13.50 p/m for 300 free mins and 500 texts but I always seem to go over and end up paying a lot more whe the bill comes in. Would I be better of with PAYG or should I haggle for a better tariff. I cant use my phone through the week as it's a rubbish reception where I live so it's only on about 2 days a week. Don't know what to do for the best. Also is it too soon into the contract to try and ask for a better deal???

Hi peppermintpatti

Working for Vodafone, I know if your going up in minutes, you can change your priceplan at any point. If your wanting to go down in minutes, it can only be done after mth 9.

Another option you might have, if your only ringing a small group of people, would free Vodafone Family, which gives you unlimited calls to any one in group, and vice versa (the only rule is they have to be on Vodafone as well).

Myself or one of my colleagues would be more than happy to have a look into your bills for you to see if it's possible to reduce your monthly cost, but in order to do so we'd need to see your account. If you go to the Contact Us section on the Vodafone website. If simply send us an email and put FIT135 anywhere in the body of the text, we'll be able to look into it for you

davetrousers

Here's a crazy idea: Try using your phone less.

Russ66

davetrousers wrote: »

Here's a crazy idea: Try using your phone less.

:T :T :T

300 mins & 500 texts in 2 days.:eek: :eek:

espresso

Russ66 wrote: »

:T :T :T

300 mins & 500 texts in 2 days.:eek: :eek:

Good job the OP can't use it at home!

z4kir

it's only on about 2 days a week, 8 days a month, 37.5mins and 62 txts per day!