windows 7 freezing

tammy66

my windows 7 pc keeps freezing ,I have done all the usual things like malware scans and virus scans, register cleaner, it started some time after I installed avast could this be the problem
is they any way of putting windows back to its original state without reinstalling it?

JJ_Egan

When does it freeze ??

Knarf44

Have you uninstalled Avast? If not, use the removal tool they provide
https://avast-removal-tool.com/

Use a lighter weight products such as the free version of Panda Cloud
http://www.cloudantivirus.com/en/

Does it still freeze?

tammy66

It usually freezes when I am scrolling down pages ie on ebay

tammy66

avast uninstalled waiting for any issues to appear

tammy66

faster on most pages but still freezes on ebay

grumpycrab

tammy66 wrote: »

faster on most pages but still freezes on ebay

If you've only tried one browser try another.

EDIT:

tammy66 wrote: »

is they any way of putting windows back to its original state without reinstalling it?

System restore (e.g. to time before avast). Doesn't affect data.

Knarf44

If the system restore doesn't solve the problem I would run another malware scan before proceeding with anything else. I assume you have already done a Malwarebytes scan? Might be worth also letting the ESET Online Scanner have a scan as just another precautionary check. If that also comes up clean then trying an alternative browser may also help. The usual alternatives to Internet Explorer are Chrome and/or Firefox.

esuhl

tammy66 wrote: »

I have done all the usual things like... register cleaner

That could be problem. Since Windows XP, registry cleaners are generally unnecessary. If you want to clean registry entries, it's better to do so manually rather than allowing a program to decide what should be deleted.

tammy66 wrote: »

...it started some time after I installed avast could this be the problem
is they any way of putting windows back to its original state without reinstalling it?

I've seen a few PCs grind to an absolute crawl after Avast was installed, but later updates to Avast seem to have fixed the problems. You could remove Avast to see if that helps.

Maybe check the Event Log to see if there's anything flagged up in there.
http://windows.microsoft.com/en-gb/windows/open-event-viewer#1TC=windows-7

grumpycrab

tammy66 wrote: »

faster on most pages but still freezes on ebay

Again, which browsers have you tried?

tammy66

I have not tried any other browsers yet as to be perfectly honest I have tried most of the others in the past and could not get used to them