Orange 07744 advice/info wanted-pleeease!

Tab1984

Hi All,

I accrued a very hefty bill as i was unaware that Orange had changed its policy on 07744 numbers, however, on various 07744 websites it states that this is only supposed to affect Orange contracts that were bought from Orange direct, and not dealers. I bought my contract from Phones2udirect, is this not a dealer? and means i shouldnt have been charged for the calls?

When i argued the toss with Orange Customer Services, they said they did not know of any difference between contracts from dealers or from Orange direct in the treatment of 07744, and they also maintained that everyone a text message regarding the change, and i am sure that i did not receive one. I would certainly not have used the number if i had.

I've googled orange t&c's but those on Orange's website make no mention of the 07744 change at all.

Anyway, does any of this sound like i have a case to get a refund for those call charges? Or if anyone could point me towards a copy of the terms and conditions with the changes that would also be very appreciated.

Thanks

shere1

The change to the terms and conditions was very missleading. Take it to the small claims court as it clearly stated :

"1. These terms and conditions apply to new and existing customers
connecting or upgrading to a Dolphin, Canary, Racoon or Panther “Animal
Package” via Orange direct between 1 March 2007 and 31 July 2007. ""

So unless you fall into the above category Orange will stand little chance in enforcing the terms.

Tab1984

thanks for that, sounds encouraging. I've just registered to the site, has anyone else won such a case?

eldbs

I'm in a simlar predicament with Orange - and trynig to get the money back from them is a night mare!!!!

Punjabi_Princess_2

I glad to see that i stand a chance to take orange to a small claims court.
I have had a contract since april 2006 and my husband used the 07744 number. It has always been free but then i recieved a cracy high bill of £100, then a month later of £60. All orange say is that they sent a text but i not received one. How can they change a contract without telling you, it is crazy. I resorted to ringing them everyday to complain and even though i was polite they told me not ring, and put the phone down! I asked them to release me from my contract but they said i would have to pay till the contract runs out.
I writing a letter direct to:
Orange
Customer Service Department
PO BOX 10
Patchway
Bristol
BS32 4BQ
The customer service i recieved from 150 was diabolical. I have been a loyal customer for 10 years. Can't wait to leave this company. :mad:

MS_Angel

I have just googled the 07744 issue with Orange, and their link is as follows:

http://www1.orange.co.uk/termsupdate/

I had a similar "talk" with Orange customer services a few weeks ago, and did actually receive the message, even though I was adamant that I hadn't (looked through all my messages and it was hidden away - lucky I rarely delete messages!).

What Orange said to me was that they would refund any charges incurred before 8th June 2007, and anything after would be charged. In my August bill I did receive a credit, so I was happy, as the error was really mine for not reading the text message.


MS_Angel

The weblink above states:

Tariff Terms and Conditions changes - effective from June 8th 2007

In line with other operators, Orange have updated our terms and conditions for a number of our offers and promotions. Calls to 07744 and 07755 numbers are not included in bundle and will be charged at a flat rate of 20p/min. These changes are applicable to ALL existing Orange tariffs, both the animal range of tariffs that is currently available and all tariffs that are now removed from sale.
For specific updates to the current tariff terms and conditions please click on one of the links below:

• Offers and Promotions - PAYM Animal Packages - clause 5
• Offers and Promotions - SIM only Animal Packages - clause 7
• Offers and Promotions - Unlimited Bundles - clause 6

The changes will come into effect from 8 June 2007.
For full details click here

Punjabi_Princess_2

Is it just me or does MS_Angel sound like Orange corperation?

I think its disgusting what Orange has done to its customers.
I would never accept a text from British gas or BT to inform of such an important changes in contract.
Orange is a disgusting company, that has forgotten the people who made it. I hope it burns.
I am sick of Orange.
I will not stop till i get my money back.
Orange has stolen £95 from me
I have been told a series of lies by Orange customer services, so that i will give up claiming my money.