Help with O2 contract

madmat_3

I am a small business user and have two phones out on monthly contract.Last month i had cause to speak to o2 customer care regarding an outstanding order.Cutting a long story short i was cut off and had my phone blocked for two days without prior warning.I complained and was told that it was done maliciously the person in question is under a discipline hearing with 02. I have tried to cancel my contract and have been told i will have to pay £250.00p to opt out . Surely they are in breach of contract? ........please help !

eljmayes

madmat wrote: »

I am a small business user and have two phones out on monthly contract.Last month i had cause to speak to o2 customer care regarding an outstanding order.Cutting a long story short i was cut off and had my phone blocked for two days without prior warning.I complained and was told that it was done maliciously the person in question is under a discipline hearing with 02. I have tried to cancel my contract and have been told i will have to pay £250.00p to opt out . Surely they are in breach of contract? ........please help !

Ring their Customer Relations department- they should be able to sort out your problems, it really doesn't surprise me that one of their staff has done that- I was called several names by one of their staff a month ago, which isn't really on.

Steve_xx

madmat wrote: »

I am a small business user and have two phones out on monthly contract.Last month i had cause to speak to o2 customer care regarding an outstanding order.Cutting a long story short i was cut off and had my phone blocked for two days without prior warning.I complained and was told that it was done maliciously the person in question is under a discipline hearing with 02. I have tried to cancel my contract and have been told i will have to pay £250.00p to opt out . Surely they are in breach of contract? ........please help !

Yes, they are in clear breach of their contract with you and should should be able to cancel.

They are responsible for the acts and omissions of their employees.

madmat_3

ok thanks for the replys i have tried all of the above to avail. Surly there is a legal way out of this !