Hutchison 3G are Muppets'!!

mattlfc79

All,

I have been recommended to enquire about my problem in this board.

Can anyone offer advice on the following please?

Has anyone had any experience with HFO Services?

Basically 3 mobile passed my debt on to Wescot Credit services initially. Debt was 379 quid. Arranged a repayment plan of £35 a month with them... great I thought.

Today I rang to request an up to date balance only to find out that at the end of May 3 took the debt back without informing me! Neither 3 or Wescot wrote to me to tell me so I carried on paying the debt! Found out that I can reclaim the 2 months payments to Wescot,letter is in the post.

Rang 3 to find out what was going on, apparently they cant accept any form of payment from me as its now with a company called HFO.

I rang HFO to find out what was going on only to find out that they have no record of my account! Slightly worried but somewhat happy as i'm thinking I may have got away with this now!!!

Has anyone had this happen to them with HFC and Hutchison 3G (aka 3 mobile).

Part of me is expecting a nasty letter off HFO soon

What cheeses me off the most is the fact that no company has contacted me since I put the initial repayment plan in place! If I hadnt have checked today I would still have been paying Wescot money for nothing!!!!

I wonder if I can claim compensation from 3G for this??

Thanks good people!!

patwa_2

Hi.

Doing a Google search it seems you're not the only one having problems in tracing debt passed on to HFO.

I would write to '3' at their P.O Box 333, Glasgow address. Write it well and give all information about your '3' contract, including account number and phone number associated with it. In my experience writing to this office has got a response within two weeks. Writing to their office in London or wherever it is in the South East has not received any reply.

I know this is the last thing you want to hear but I would just sit tight. Sooner or later someone will write to you requesting money. At that point you can respond and ask for all relevant information on the case.

When I was having problems with '3', debt collectors were phoning almost every day. I ignored all calls and eventually they wrote to me. I would urge you to wait until you get something concrete in writing, when you're stressed and there are debt collectors on the phone is not a time to try any negotiations when you might say or mishear something that could come back to bite you later.

As for compensation, it's worth a try, but I doubt you'd get anywhere with '3' alone. I would also not start compensation claims until you know for definite how much you owe whoever it is you now owe and have that issue laid to rest. Throwing compensation claims into the mix will just complicate matters.

H.