We'd like to remind Forumites to please avoid political debate on the Forum. This is to keep it a safe and useful space for MoneySaving discussions. Threads that are - or become - political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.

Complaints procedure

lisyloo
lisyloo Posts: 29,913 Forumite
Part of the Furniture 10,000 Posts Name Dropper
I currently have an internal complaint with Scottish Power open.
If they don't agree with me and it goes to the ombudsman then can they (or will they) continue to pursue a disputed bill through the courts or put a default on a credit file or does everything go "on hold".

Thanks

Comments

  • molerat
    molerat Posts: 33,047 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    edited 16 April 2015 at 3:46PM
    If you have the complaint in front of the ombudsman then all action should be put on hold, in fact if a bill is in dispute then all collection and enforcement should cease until they have resolved the complaint ....... but ......... the incompetence of the energy companies knows no bounds with departments not talking to each other so who knows what they will actually do. I am certain though that if they took a case to court that was still with the ombudsman they would get a severe talking to from the judge.
  • footyguy
    footyguy Posts: 4,157 Forumite
    1,000 Posts Combo Breaker
    Saw, and commented, earlier today on this recent thread started by the OP on the budget board

    https://forums.moneysavingexpert.com/discussion/5220525

    Might be of interest to some...
This discussion has been closed.
Meet your Ambassadors

Categories

  • All Categories
  • 347.2K Banking & Borrowing
  • 251.6K Reduce Debt & Boost Income
  • 451.8K Spending & Discounts
  • 239.5K Work, Benefits & Business
  • 615.4K Mortgages, Homes & Bills
  • 175.1K Life & Family
  • 252.8K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 16K Discuss & Feedback
  • 15.1K Coronavirus Support Boards

Is this how you want to be seen?

We see you are using a default avatar. It takes only a few seconds to pick a picture.