Experian email and password alert

robertbruce

EXPERIAN/CREDIT EXPERT have stated to me quite categorically that they are UNABLE to supply the service for which they are charging me, so I have raised COMPLAINTS only to be fobbed off with standard replies saying it takes longer to investigate .

They hide behind the Data Protection Act and claim they can't disclose the source of their information, which effectively makes them a company which spreads terror... and charges you for the privilege.

A normal person will use their email address as the USERNAME in many different places across the internet, and the more savvy among us will use a different PASSWORD on each of those.

This means that if one of my EMAIL and PASSWORD pairs has been found, I can do something about it if the person who found it (Experian) tells me which one of my accounts they have seen this happening on.

They refuse to do so, meaning they charge to protect me, and then protect the perpetrators instead.

As I said elsewhere today, THIS IS A SCAM OF THE HIGHEST ORDER and needs to be stopped, but with hundreds of millions of pounds at stake, you can bet that Experian will stand their corner.

dewidaniels

I also received the same alert from Experian/CreditExpert today. In 10 minutes, I went from being very impressed with CreditExpert to being extremely dissatisfied to the point that I'm thinking of cancelling my subscription. Yesterday, I received an alert that someone had searched my credit report (correct) and today I received an alert that my email address and password are being sold online.

Specifically, the alert reads, "What have we found? Your email address xxx@xxxxxx.xxx and the password you use to access it". I immediately phoned CreditExpert, but soon found myself going round in circles. I explained that I was trying to understand which password, and therefore which account, had been compromised. The advisor said it was the password that I use to access my email. I explained that Experian couldn't know that was the password they'd found, because I'd never told them the password. I explained that I use my email address to log in to any number of websites, and that I use a different password for each website. The password being sold could be any of these.

I'm very disappointed that the wording of the alert, and the quality of the service, hasn't changed since spoovy's post over a year ago.

1. The alert is very misleading. Instead of, "What have we found? Your email address xxx@xxxxxx.xxx and the password you use to access it", it should read, "What have we found? Your email address xxx@xxxxxx.xxx and a password associated with it".

2. Knowing that my email address and a password is being sold online is about as useful as a chocolate teapot. Like spoovy, I would like to know more information, such as the password that has been leaked and where it is being sold.

I've changed the password I use to access my email, but I very much doubt if that's the password that's being sold online.

psm916

I too suspect something fishy.

I have received a High Risk Alert for the first time in years and "coincidentally", the card I use to pay my monthly membership fee to Creditexpert has expired.........

Is this a marketing scam. I say scam and not ploy because the alert clearly states:

"High Risk Alert
Your email address and password are being illegally published and sold online."

However there are no details as to where my details are being sold......

[Deleted User]

It's not a scam.

It's just poorly thought out communications.

RickyZalman

I've just signed up for Experian's CreditExpert service and immediately got an email saying "Your email address and password are being illegally published and sold online." Sounds like the same issue people have posted about above. The email came in the same minute as my "Welcome to CreditExpert" email did...

Has anyone else experienced a similar thing recently?

[Deleted User]

Yes, they have.

minalo1

Please post as message says - You have to be around for a little while longer before you can post links? - thank you

Re -

Experian email and password alert

I have some good news - as many in the thread and myself suspect Experian Alerts is as such bo****ks –

If you are worried your email is being sold suggest using Firefox Monitor service – best bit is its free!

I did try posting link here but google search should work hint -  monitor.firefox.com

Good luck as far as Experian Alert that’s why you have a delete button 😁😁😁

Christiang33

Experian shouldn’t be allowed to do this - my card expired and I hadn’t realised before they told me I received 3 of these emails stating my details were available in the internet and had never received them before - since updating my card I have stopped receiving them - it’s clearly a very dubious marketing ploy by them