Pac Code Transferred But Can Still Use Both Phones?

SallyUK

Hi Folks

I rang Vodafone on Monday and asked for my Pac Code, so that I could give it to EE. The port was to take place yesterday, which has actually just happened now.

I wasn't able to receive calls or texts yesterday on either the old phone or the new phone, however I could use both to make calls and send texts.

This morning I tried ringing the new phone from my landline and it's now receiving calls, which is good, but I would have thought that the old phone would now be showing "no service" or something like that?

Oh, and on the new phone (EE) this morning, I've been sent a text from Vodafone telling me that my bill for the month is £64.77 - which is about three times higher than what it normally is.

Is that not right?

Sal
x

Silk

It's quite normal for both sims to be active in one form or other whilst the porting is in process ...when it's fully complete the old sim will show no service although you may need to reboot the phone for it to show no service

SallyUK wrote: »

Oh, and on the new phone (EE) this morning, I've been sent a text from Vodafone telling me that my bill for the month is £64.77 - which is about three times higher than what it normally is.

Is that not right?

Depends if had termination fees for terminating before minimum term is up and 30 days notice etc etc ....best to check the bill online and see what it breaks down to

Vodafone

Hi SallyUK,

We'll be happy to check your recent bill, email me with your details via the link in our profile here.

All you need to do is copy and paste the link into your web browser and it'll take you to the Contact us form on our website. To make sure it reaches me, quote the code WRT135 - MSE in the subject line.

Once sent, you'll receive an automated reply with a reference number. Post back with this and I’ll check I've received it.

DaveCD