Firefox problem or ISP problem

Firetastic

Hi my Dad is trying to get into Loyds Bank website using Firefox. He is on a Windows 8.1 laptop. When he trys to get into the website it comes up with "The connection was reset. The connection to the server was reset while the page was loading" When he tries IE he can get in no probs.

I've tried it on my old and new computers and I can get in fine. He is trying to watch a video from Loyds bank which he can't access but again I can access it fine.

I've noticed the Internet has been erratic and I posted a message about not getting into emails a few days ago.

Thank you for your advice.

J_B

Been there, done that ......

https://forums.moneysavingexpert.com/discussion/5159215

Fightsback

Possibly due to a bug (opportunistic encryption system) with Firefox 37.0 so check you have the latest version 37.0.1.

See here for details:

http://www.extremetech.com/computing/202809-mozilla-disables-new-firefox-features-to-address-critical-security-flaw

RumRat

Get the 'Fire IE' add on for Firefox. You can change to the IE engine in one click without leaving the browser. I use this for the rare occasions a website doesn't perform well in FF.