Letter out of the blue from Wescot

andyfromotley

fermi wrote: »

Sometimes. Sometimes they just go quiet and you never hear again.

If they continue to hassle you take it further.

See: http://forums.moneysavingexpert.com/showpost.php?p=57703407&postcount=3

Often after you send them a Provit letter?? i wonder why? ;-)

Mackle

Good morning


Wescot have come back, didn't take them that long actually but it looks a bit like phishing to me? Maybe I'm just suspicious though. Either way, nothing provided that sheds any light on what this is about




Wescot
Wescott Credit Services Ltd.
P.O. Box 137
Hull HU2 8HF
Tel: 0844 824 1154
Website: www.paywescot.co.uk


<TITLE> <FIRSTNAME> <LASTNAME>
<ADDRESS>


Client: <Client name that I have never heard of>
Client reference: <client reference>
Wescot reference: <Wescot reference>
Balance:£100-something <same as previous>


Dear <TITLE> <FIRSTNAME> <LASTNAME>


Further to your recent communication. In order for us to prevent a breach of the Data Protection Act and also to continue with your enquiry, it would be most helpful if you could confirm your Date of Birth and the last address that you have resided together with the date vacated.


Our offices are open from Monday-Friday 8.00am to 9.00pm, Saturday 8.00am to 4.00pm and Sunday 9.00am to 4pm.


We look forward to receiving this information within the next 10 days.


Yours sincerely.


Wescot Credit Services Ltd

Marktheshark

So the answer from them is no we can not prove its your debt, but please provide us with information so we can turn the heat up by adding it to your credit file.

fermi

Again, if you are to reply at all then maybe adapt

http://forums.moneysavingexpert.com/showpost.php?p=57703407&postcount=3

Point out that you will not be providing a debt collector with private and personal information, but you will be reporting them to the FCA for chasing you for a debt they obviously never had any evidence at all that you owed.

Mackle

Marktheshark wrote: »

So the answer from them is no we can not prove its your debt, but please provide us with information so we can turn the heat up by adding it to your credit file.

That's pretty bad that a company can just do that

fermi wrote: »

Again, if you are to reply at all then maybe adapt

http://forums.moneysavingexpert.com/showpost.php?p=57703407&postcount=3

Point out that you will not be providing a debt collector with private and personal information, but you will be reporting them to the FCA for chasing you for a debt they obviously never had any evidence at all that you owed.

Thanks for the response, Fermi. There are two examples on there, not sure which one is applicable?

fermi

It's one letter with examples of what could be included. Not all parts will apply to all circumstances so you need to pick and choose and adapt to whatever makes sense in your case.

In the end it's just a starting point. Use as much or as little as makes sense. Or none at all if you feel it doesn't.

fatbelly

Keep an eye on your credit file. Noddle is free, Experian/Equifax is £2 for a statutory report.

It's sounding like you share some features with another debtor.

I probably would send that letter. It's not acceptable to demand money, then make out that they need further information from you.

Mackle

Thanks. I've checked Noddle and CreditExpert, my history looks clean on both thankfully.


I've sent the complaint letter in, so I'll wait with baited breath to see what I get back since I guess they HAVE to send something back within the next eight weeks.

Mackle

Didn't take them too long to respond; they have raised a complaint, but are still asking for previous address details (even though that was the grounds of the complaint).




Our Ref: <ref number>


<My address>


Dear <title> <surname>


WESCOT REF: <Wescot reference number>


I refer to your recent contact with Wescot regarding the above matter.


Please be advised that the details have been forwarded to our Customer Relations team for a full investigation and we will reply in due course with either a full response to the issue or a further update of the investigation.


It is important that we are made aware of instances where a customer feels our service has fallen below expected standards and we will use our best efforts to resolve this mater for you quickly an address all of the points raised. I enclose a copy of Wescot's Complaints Procedure which provides you with details of how we deal with complaints or concerns. May I confirm that the account remains on hold while we complete our investigations.


Please provide details of your previous address and date of vacation. A prepaid envelope is enclosure for your convenience.


In the meantime, please accept my apologies for any inconvenience this matter may have caused and we will be in touch as soon as possible to provide you with further information.

fermi

Pre-paid envelope. Good.

Save you postage when you basically send the same letter again, reminding them again in big font that:

you will not be providing a debt collector with private and personal information, but you will be reporting them to the FCA for chasing you for a debt they obviously never had any evidence at all that you owed.