Ryanair awful

[Deleted User]

First and last time this week.

Wife is disabled and I've got two kids (one is a toddler). So booked special assistance and paid extra for priority boarding to avoid the crowds.

Bag drop opened 30 mins late. Then we queued for 45 mins leaving 45 mins before the plane left. Special assistance was a no show so it meant a rush through the airport.

Of course, by the time we got to gate everyone else was queuing so we'd missed priority check-in and wife had to stand with her crutches in the queue.

Then they took our cabin bags off us because the plane was full! and it was our fault we'd missed the call for priority boarding.

I complained and was told get on or not. Up to you.

Pretty much the same on the return journey. They just don't give a monkeys.

At the very least, I'm going to be asking for the extra I paid for priority boarding back.

tomtontom

Did you not go to the special assistance/ customer service desk when you arrived at the airport? Which airport was it? The problems you had are generally not controlled by the airline.

[Deleted User]

Bristol airport.

[Deleted User]

tomtontom wrote: »

Did you not go to the special assistance/ customer service desk when you arrived at the airport? Which airport was it? The problems you had are generally not controlled by the airline.

Check in might be contracted out but ultimately its paid for by the airline.

lea2012

We've flown with Ryanair on several occasions from Manchester, Liverpool and Leeds as my in laws live in Spain and they are the main airline that fly to where they live. We've booked special assistance quite a few times too as my Nana is blind and cannot walk long distances / up the steps due to her age anymore. We have never had a problem.

We always arrive 3 hours prior to departure ready for when the check in opens. We check in online but always go to a check in desk (usually just at bag drop) to confirm the special assistance. They then either call for someone to come and collect us with a wheelchair, or in the case of Manchester airport they point us to the customer service desk for the special assistance company.

We usually get asked if we want to take the wheelchair and sort ourselves out or if we need assistance getting through the airport too. When I travel just me and my daughter and nan I usually ask for more help as it's difficult to keep an eye on a young child and push a wheelchair but if there;s a few of us we push the wheelchair ourselves. We always get allowed through security straight away if we have the wheelchair (usually only 2 of us plus Nana, so I pay fastpass security for anyone else with us) and then we are usually either first or last on to the plane depending on how they board everyone.

I have to say we've never had a problem, however I have made it known at the airport that we need assistance even though I prebook it and allow plenty of time to get through.

tomtontom

[quote=[Deleted User];68176459]Bristol airport.[/QUOTE]

So what happen when you went to the special assistance desk?

bagand96

Special assistance at BRS is operated by OCS. Details to contact them are here: http://www.bristolairport.co.uk/at-the-airport/special-assistance.aspx May be worth contacting them with your complaint as well as well Bristol Airport themselves.

JayD

I paid for Priority Boarding but on return from Tenerife South last Saturday, the priority boarding lane gate was locked and no Ryanair staff were around, so we had to go to the back of the general boarding queue.
I have tried complaining via their online complaints form and got nowhere - their reply being:
"Whilst I note your dissatisfaction with regard to our Priority Boarding service, this is an additional service which passengers have a choice whether to purchase and as such these fees are non refundable. "

Surely this can't be right? Any advice on how to proceed would be very much appreciated. Thank you.

jpsartre

JayD wrote: »

I paid for Priority Boarding

You can't pay for priority boarding with Ryanair any more, it's just a perk of prebooking certain seats. Since I assume you got the seat you booked at best you could argue that you were due a partial refund. Not really worth pursuing IMO. That said, the reply from customer services is pretty ridiculous.

mgdavid

thread title 'ryanair awful'

always have been, always will be. Far better to fly with a quality airline

safesound

mgdavid wrote: »

thread title 'ryanair awful'

always have been, always will be. Far better to fly with a quality airline

That's all well and good but when they are the only airline flying to a destination from your local airport there's not really allot of choice is there.