Really impressed with Kwik-fit

motorguy

dunroving wrote: »

I don't see how passing a car for MOT is any indication of good service ... might just be they didn't check it properly.

[probably just a loss-leader]

+1

Its like buying a car and having no problems, therefore the dealer is great.

Its when you have problems or things dont go as expected that you see what a company is really like

somethingcorporate

xHannahx wrote: »

There are two kwik fits near to me, one is really honest and one will scam you left right and centre.
I don't think it's fair tarring them all with the same brush, I suspect it comes down to the management and staff at that location.

A friend went to kwik fit for a job interview about 1-2 years ago, the salary offered was minimum wage plus 30% commission on any parts sold by them. This will naturally drive the wrong behaviours as encouraging staff to sell bits. It comes down to honesty vs commission, and from what I hear mostly commission wins.
My friend actually rejected the job offer as found the approach wrong,

This highlights what a scary markup they must be making on the parts if 30% is going to staff as wages (plus employers NI, etc).

First time I took my car to them I had a couple of quid change in the cup holder and when they gave my car back it had gone.

I wouldnt use them again.

EdGasket

somethingcorporate wrote: »

First time I took my car to them I had a couple of quid change in the cup holder and when they gave my car back it had gone.

Even worse when your SAT NAV disappears. I haven't heard of this at Qwik-Fit but I was in a body shop where a customer was complaining bitterly that someone had lifted their sat nav while their car was in for repair. The moral is to remove everything before leaving your car for repair.

xHannahx

somethingcorporate wrote: »

This highlights what a scary markup they must be making on the parts if 30% is going to staff as wages (plus employers NI, etc).

First time I took my car to them I had a couple of quid change in the cup holder and when they gave my car back it had gone.

I wouldnt use them again.

Our car needed a new catalytic converter for its last mot, our mechanic (also the mot tester) quoted £150 but couldn't do it for almost 2 weeks as he is so busy, so I phoned around for prices, kwik fit wanted £420, I waited for my mechanic and fortunately he got us done 1 day to spare in the retest window.
I think that shows how they can pay the commission.