Santander have froze my account

Archi_Bald

Honest, go to the CEO, do it now. He will be reading his emails all over the weekend. He won't respond personally but he will get someone competent to deal with your issue.

They can't leave you without any money whilst their fraud team is enjoying their weekend.

Ed-1

Goldmann1004 wrote: »

That's my feeling, they are suggesting ive done something untoward. Once this is cleared im closing my account down. I'm concerned that money due to go in next week won't, and direct debits won't be honoured.

This is what happens when you encourage the banks to police themselves with stupid AML regulations. Banks should only be able to act and do something like freeze an account when they have proof that something is fraudulent and in that case they should register someone on CIFAS.

As it is and it's ridiculous the amount of times it's happening nowadays, the banks are jumping on anything that they deem suspicious or remotely out of the ordinary and acting on it unnecessarily.

A friend of mine was put on CIFAS by Lloyds and had his accounts frozen and then closed for simply shifting his own money between two of his own accounts to double up on interest over a few weeks. Lloyds deemed the activity suspicious and acted on their suspicions to the extent that they believed it was fraudulent but had no proof it was so it was unbelievable they registered him on CIFAS. I think that case is now with the ombudsman as Lloyds wouldn't budge on their decision. Who do banks think they are?

Paul_1977

7k?

seems a small amount to cause all this fuss.

Goldmann1004

My thoughts exactly

Archi_Bald

Paul_1977 wrote: »

7k?

seems a small amount to cause all this fuss.

to be fair, the amount does not matter. Money launderers try all sorts of tricks.

Uxb

to the OP
Suggest next time when doing self assessment you request a direct refund into your bank account from HMRC.

Vortigern

Is it too late to get a Sunday paper on the case?

grumbler

With HMRC and tax refund this can make good headlines.

adonis

Archi_Bald wrote: »

I would go into Branch and not leave until they gave me some money.
.

And if they don't then reach slowly into your pocket and call out
"say hello to my little friend"
as the screens crash down and alarms sound pull out your picture of
Jessica Ennis-Hill not the uzy they was expecting:rotfl:

keiran

Quite surprised that you didn't ask for, nor were given, your tax rebate by bank transfer. This is the norm and would have avoided all this

The email for the ceo (it does work) is ceo@santander.co.uk