co-op switching incentive - switching online?

anoncol

I opened it last week, but I haven't had a letter saying as such. Just a card, but no pin yet. Is it usual to not even get a welcome letter or pack or email?

Nothing even telling me the switch number.

EarthBoy

anoncol wrote: »

I opened it last week, but I haven't had a letter saying as such. Just a card, but no pin yet. Is it usual to not even get a welcome letter or pack or email?

They're probably saving paper. Welcome packs don't usually tell you much that you haven't already learnt from a bank's website. If you've got the card, the account is open. Alternatively, the pack, if there is one, might still be on its way. When I opened an account with RBS I think the welcome letter/pack was the last thing to arrive.

anoncol wrote: »

Nothing even telling me the switch number.

Switch number? If you mean the phone no. to switch your account, just ring the number on the back of the card. They'll transfer you to a different dept if necessary.

Their website says to ring 08000 325 579 to switch.

Jennifer_Jane

anoncol wrote: »

I opened it last week, but I haven't had a letter saying as such. Just a card, but no pin yet. Is it usual to not even get a welcome letter or pack or email?

Nothing even telling me the switch number.

If you've got the debit card, then you have the sort code and account number. So, you could get the switch done within the required 14 days (it takes a while to do this on the phone to Co-op Bank).

As people above have said, they will ask you for your switching sort code, account number, and debit card number.


Then don't forget that you need to pay in £800 over and above any switch amount, and after the switch, but within the 31 days of switch.


TopCashBack payment is estimated at 14 weeks, by the way.


Also, my old online security details are still valid. So even though I had previously closed my current account and (I thought?) the linked savings account, the new current account retains the old security details, and the switch team asked me for them. May not be relevant for all of you, but it was for me.

MARTYM8`

anoncol wrote: »

I opened it last week, but I haven't had a letter saying as such. Just a card, but no pin yet. Is it usual to not even get a welcome letter or pack or email?

Nothing even telling me the switch number.

You normally get a call from a branch to say hi and invite you to book an appt to come in and switch. If not I would book an appointment with your nearest branch - or if you have none locally or cant spare the time ring the freephone number.

Personally I prefer doing this in branch as it avoids mistakes/errors - and you can see what you are signing. Given the Co-op 14 day deadline that could be more of an issue.

anoncol

Switch done. I ended up ringing the switch number after checking i could get into online banking anyway. Switch was quite painless especially compared to the horrendous Yorkshire bank i'm switching from.

Thanks for the reminder tbh about the 2 week switch window. I was just casually waiting for a PIN to arrive.

spingoblin

All my other switches have been done quickly and easily online, is there any particular reason why Co-op have to see your face or hear your voice to initiate a simple switch? Is the call quick and easy just needing your sort code/acc no and debit card number of your old bank or is it partly a marketing pitch?

YorkshireBoy

spingoblin wrote: »

All my other switches have been done quickly and easily online, is there any particular reason why Co-op have to see your face or hear your voice to initiate a simple switch?

Just wait until you get round to an M&S switch...they want to hear your voice twice!

anoncol

spingoblin wrote: »

All my other switches have been done quickly and easily online, is there any particular reason why Co-op have to see your face or hear your voice to initiate a simple switch? Is the call quick and easy just needing your sort code/acc no and debit card number of your old bank or is it partly a marketing pitch?

15 minute phone call. Yorkshire bank was worse, you needed a phone call then you had to fill forms in all again any way with missing paper work.

Jennifer_Jane

spingoblin wrote: »

All my other switches have been done quickly and easily online, is there any particular reason why Co-op have to see your face or hear your voice to initiate a simple switch? Is the call quick and easy just needing your sort code/acc no and debit card number of your old bank or is it partly a marketing pitch?

It's not a marketing pitch, but took about 20 minutes or so, with waiting to get to number 1 in a queue of about 3, and with some questions being asked a couple of times (nothing sinister, just where she had got to in her script).


She confirmed I was entitled to the incentive, and, just to repeat: I previously had an account with Co-operative bank and my online security details are still valid from that (just putting in the new account number). So worthwhile to have those with you, if you previously had an account.