Natwest Account Gold - in default

sotonsaddler

Hello All,

I'm in the process of paying off an Advantage Gold account through a debt recovery company which Natwest sold my account too after it went into default.

The account in question went into default as it went into the negative due to a monthly account cost, this cost was £ 15.00. I didn't realise the account had this charge and I never benefited from any of the related promotions attached to the account. The account began charging when a friend of mine put £ 10.00 into the account. I hadn't realised she had done this and months later I received a statement where it was suddenly on - £ 90.00 odd due to montly account costs and charges for being overdrawn.

This continued until the account got to around - £ 500.00 when Natwest stopped the account and put it into default. I never received a phone call from the bank or a letter telling me of the issues. I had been into the branch on numerous occasions to complain only to be told to write to head office. I did this and didn't get a reply. When I went back into a branch last year they told me they had sold it to a third party debt collector and couldn't help any more.

My question is two fold. One, Does it sound as if I shouldn't be repaying Natwest back? Two, should I be compensated for the damage it has done to my credit rating?

(I perhaps haven't been as proactive at dealing with this as I should have done but the bank hasn't tried to get this sorted at all).

Nasqueron

First question - how did you get the account? Did you apply to get it or were you sold it in branch?

It is likely you were told the cost and just forgot as moving to a paid for account with benefits would also mean a welcome pack and letter detailing the costs.

Yes you do have to pay as you will just get a CCJ from debt company if you don't

-taff

You are unlikely to be compensated for your redit rating as it's you who have negected to pay in the first place.
If the charge is on your account, look for the how to about complaiing about bank account charges, thn make a complaint.
If you used any of the features, such as interest free overdraft, you're less likely to get your money back, but if you can show you didn't need or use any of the features, [or most] you ay be successful