Asda: ongoing holding on to my money after a home shop problem!

wealdroam

newdave1975 wrote: »

It's certainly in need of some clarification as this thread shows, burying it in the t&cs isn't good enough, in this case Asda had cause some worry and hardship, not good when all I wanted was a simple shop. And must definitely not to incur what amounts to 1/2 of my shop Bill going on bank charges.
In the age of contactless, fast pay and ping it, Asda and other retailers who make transactions this way (and not forgetting too the banks that facilitate this) need to get into the modern way of doing things. Even getting the retailer to cancel their initial authorisation (by FAX might I add??) and permission to the bank to release the funds can still take up 48 hours!

An earlier post pointed out to you that a 'modern way of doing things' might be to use a credit card.

If you did that, this issue would disappear.

newdave1975

All well and good if you have one, I dont. But a better way for these big companies to drag their payment methods into the 21st century. My method however from now on.... Shop in person.

boo_star

j0nathon2 wrote: »

They don't refund as such, they just claim a partial amount of the original authorisation. Or, that's what most merchants would do. I've never worked with one who does anything like Asda, when the final transaction amount is lower than the original.

The £10 wouldn't even need to be released later. Once they claim an amount using that authorisation code the bank should automatically drop the authorisation hold, hence the funds get released immediately.

boo_star

wealdroam wrote: »

An earlier post pointed out to you that a 'modern way of doing things' might be to use a credit card.

If you did that, this issue would disappear.

Why would it disappear with a credit card?

And I mean the issue of ghost + actual transactions.

wealdroam

newdave1975 wrote: »

All well and good if you have one, I dont. But a better way for these big companies to drag their payment methods into the 21st century. My method however from now on.... Shop in person.

OK, I'll now put it more bluntly...

Whilst this particular 'big company' may not be doing what you would like, I would respectfully suggest that you too could "drag your payment methods into the 21st century" by getting a credit card.

Unless of course you are going to keep on insisting that every problem is someone else's fault.

I do however concede that your solution of shopping in person will be equally effective.

newdave1975

wealdroam wrote: »

OK, I'll now put it more bluntly...

Whilst this particular 'big company' may not be doing what you would like, I would respectfully suggest that you too could "drag your payment methods into the 21st century" by getting a credit card.

Unless of course you are going to keep on insisting that every problem is someone else's fault.

I do however concede that your solution of shopping in person will be equally effective.

Well firstly when I made this transaction I wasn't aware of this being an issue, I wasn't aware a retailer+bank could hold on to a customers funds. Secondly I think you've got it the wrong way round, my idea of a 21st century payment would be, not to be left out of pocket doing a simple shopping transaction. Also should manipulation of funds really take up to 10 days or at best 48 hours?
Your point about "doing what I would like" ... Well yes I'm the customer? There not the only retailer wanting my business. My understanding is that is exactly what they should be doing.
Insisting its "everyone's fault?" .. Well it certainly wasn't mine, I didn't do anything on my part to make Asda ring fence my funds.
Lastly get a credit card.... Well my point should I have to? I've lived perfectly well until now without one.

I think you should re read some of these posts and on other forums too, not all of us can be blamed for this unfortunate scenario, please have done understanding we can't all be wrong.
Shopping in person ... Old fashioned maybe, but glad we agree in something.

Anoneemoose

boo_star wrote: »

Why would it disappear with a credit card?

And I mean the issue of ghost + actual transactions.

I suggested the credit card earlier because I use this method however, I am lucky to have a much larger limit than I need to use for my monthly groceries. I always have the money to pay it off straightaway - we just use that particular card for groceries and petrol as a budgeting tool.

It won't stop the ghost transaction - it just wouldn't be an issue if the credit limit is enough.

As OP has said, they haven't got a credit card and being on a low income, they might not want/be approved for one. My mentioning it was just because it worked for me and it was a suggestion some might have found useful - it was certainly not meant as a means to have a go at the OP.

Whichever way you look at it, OP has lost out financially through NO fault of their own.

j0nathon2

boo_star wrote: »

The £10 wouldn't even need to be released later. Once they claim an amount using that authorisation code the bank should automatically drop the authorisation hold, hence the funds get released immediately.

In most cases yes within a day (i.e. settlements are typically batched by both merchants and PSPs); it's possible some merchants have a partial and split settlement procedure in place that allows them to settle more later against an original authorisation.

newdave1975

Anoneemoose wrote: »

I suggested the credit card earlier because I use this method however, I am lucky to have a much larger limit than I need to use for my monthly groceries. I always have the money to pay it off straightaway - we just use that particular card for groceries and petrol as a budgeting tool.

It won't stop the ghost transaction - it just wouldn't be an issue if the credit limit is enough.

As OP has said, they haven't got a credit card and being on a low income, they might not want/be approved for one. My mentioning it was just because it worked for me and it was a suggestion some might have found useful - it was certainly not meant as a means to have a go at the OP.

Whichever way you look at it, OP has lost out financially through NO fault of their own.

I agree it is a perfectly reasonable suggestion and will work for some. Like i said it wasn't an option for me even if I'd for seen what could happen (actually if I'd foreseen it I wouldn't have shopped at Asda at all lol) ... But yes I do agree if you can use a credit card with an appropriate limit then yes.
What I don't agree with was the other poster saying it was my fault, I don't see how. I do think that retailers should serve their customers, surly thats what they are there for. I shouldn't have to change my habits to suit, credit card, cash or debit card, should be transparent to me. That's my idea of 21st century. Certainly not having a £65 bill from a £109 shop. I thank you for your post 😊

j0nathon2

wealdroam wrote: »

OK, I'll now put it more bluntly...

Whilst this particular 'big company' may not be doing what you would like, I would respectfully suggest that you too could "drag your payment methods into the 21st century" by getting a credit card.

Unless of course you are going to keep on insisting that every problem is someone else's fault.

I do however concede that your solution of shopping in person will be equally effective.

Not knowing they OP's circumstances, but they could have poor credit and get a £200 limit credit card. How would this have helped them? They'd have insufficient funds and no food delivered. Had their estimated shopping bill been for £190, they'd also have no funds to get much food from anywhere else either.