TAP Airlines paid my compensation claim

Vinny2

I travelled from Heathrow to Brazil via Lisbon with TAP in June 2014. The return flight was cancelled without notice. I only found out when I rang to check the status of the flight and got an automated message. I was put on a flight the next day, which meant an overnight stop in Lisbon and onto Heathrow the following day.TAP put me in a hotel overnight with food and drinks.

I emailed TAP 4 times during 2014 and each time I received an automated email confirming receipt of my contact. I also tried to call them several times but was always put on hold.

In March 2015 I received an email from TAP, with an apology for my delayed flight and also requesting a document with my bank details. IBAN and SWIFT number. These are used to transfer money into an account.

The email from TAP looked like it had been translated through Google as it did not quite read as perfect.

I received another email a few days later asking for the same details.

I contacted my bank and they confirmed that companies do request this type of information.

After 3 attempts to call TAP, I got through to customer services.

I gave them a ref number from a previous email and they confirmed all the information regarding my claim.

I decided to send them the info they requested by email. I had 2 further emails from TAP. One confirming receipt of my email and another shortly after informing me that £441.18 (600 euros) had been paid into my bank account.:)

And it was true. The money was there. It took almost 10 months, but they paid up.:):):)

TAP website - Under contact, email fale.connosco@tap.pt.
Fill in the details of your delay and as Martin says 'remember to quote EC Reg 261/2004'

Good luck!