Damaged flooring

wealdroam

lidlest wrote: »

I'm having a similar problem with laminate flooring, it's lifting in places - has been since a month in. The company fobbed me off for ages with different excuses and are now blaming me and unless I pay for an independent inspection ( over half the cost of the flooring) my credit card company will find in their favour.

Such stress

If you are convinced that the problem is one for the company, then what does the cost of the report matter? If you are right then the cost of that report will be covered by the company.

Of course if you are not prepared to put your money down, then perhaps that is because the problem is not inherent.

lidlest

wealdroam wrote: »

If you are convinced that the problem is one for the company, then what does the cost of the report matter? If you are right then the cost of that report will be covered by the company.

Of course if you are not prepared to put your money down, then perhaps that is because the problem is not inherent.

It's finding the money, not all are made of it - but I am getting the independent report because laminate flooring for a home should be suitable for a home

However the onus shouldn't be on me to prove it is faulty or to figure out whether it's the boards or fitting but it is. Dodgy company, and when I finally finish all this my reviews will probably cost them more in business than it would have to fix it

wealdroam

lidlest wrote: »

However the onus shouldn't be on me to prove it is faulty or to figure out whether it's the boards or fitting but it is.

Why shouldn't it be your responsibility to prove what you are claiming?

You haven't given us a good idea of timescales, but for the first six months following the sale it is for the seller to prove that the goods were not faulty at the time of purchase.

What are all these "different excuses" they are giving?
How are they "blaming you"?

After six months have passed, it is for you to prove that the goods were faulty at the time of purchase.

Did the same company sell the flooring and fit it?

If so, then you do not need "to figure out whether it's the boards or fitting" that is at fault.

If two different companies were involved, then you will need to "figure out" which one is responsible for the problem.

lidlest

Wealdroam,

The floor began to show warping /swelling within two weeks of fitting. Which is why I said that. I have argued that it is not my place to prove fault but the credit card company are saying I have to pay for independent inspection.

It's a huge stressful upsetting mess to be honest and a warning tale for putting everything in writing, not doing it over the phone, because I have successfully argued several points - over the phone- they have managed to change their story three times until writing a fourth for their written response.

Ps I was told by credit card that under section 75 I have to prove they were not fit for purpose or incorrectly fitted.

I paid good money for laminate for a family home, i ended up with worse laminate than the cheapest B&q laminate that was fitted previously.

lidlest

Just posting to say that the credit card found in my favour, after a long battle, but it was important ( as said earlier by others) to put things formally, in writing and document everything. It was only after doing so, instead of presuming the other parties would be reasonable. Also of note is that it isn't expected that you should pay for an independent inspection, particularly if the cost is prohibitive. Keep exerting your rights and the truth will out