Trading Standards/Jet2/Ryanair

stevemej

If like me you believe the airlines are wrong to try to exert t's and c's to limit their liability to 2 years then I suggest you log a complaint to trading standards (via consumer advice on tel 03454 04 05 06)

I have a formal complaint in place but trading standards seem to need a kick up the backside. Could I suggests EVERYONE AFFECTED log a fault with cab (they will give you a ref number which will be then logged against you/your address.)


The more noise we make the more likely we are to get trading standards to do something about the airlines SHABBY treatment of their paying customers.

This along with what the CAA are 'doing' may help J2 and the other rebels to 'see the light'.

stevemej

stevemej wrote: »

If like me you believe the airlines are wrong to try to exert t's and c's to limit their liability to 2 years then I suggest you log a complaint to trading standards (via consumer advice on tel 03454 04 05 06)

I have a formal complaint in place but trading standards seem to need a kick up the backside. Could I suggests EVERYONE AFFECTED log a fault with cab (they will give you a ref number which will be then logged against you/your address.)


The more noise we make the more likely we are to get trading standards to do something about the airlines SHABBY treatment of their paying customers.

This along with what the CAA are 'doing' may help J2 and the other rebels to 'see the light'.

Bump - i thought there were lots of peole out there affected by this?

Vauban

I don't think this would have any effect. Sorry.

stevemej

Vauban wrote: »

I don't think this would have any effect. Sorry.

Why?

Many people on this forum are discussing the unfair terms acts 1977 and unfair terms and conditions act 1999 as their defences and the trading standards are the government organisation enforcing the regulations.

NoviceAngel

stevemej wrote: »

Why?

Many people on this forum are discussing the unfair terms acts 1977 and unfair terms and conditions act 1999 as their defences and the trading standards are the government organisation enforcing the regulations.

I think because trading standards would push it on to the CAA and the CAA would say that they have carried out a full investigation and that airlines are saying that they are fully compliant regards EC261.

We all know on here it's garbage, but ultimately the airlines have to answer to passengers in a Court of law.

Cheers,

NoviceAngel

stevemej

NoviceAngel wrote: »

I think because trading standards would push it on to the CAA and the CAA would say that they have carried out a full investigation and that airlines are saying that they are fully compliant regards EC261.

We all know on here it's garbage, but ultimately the airlines have to answer to passengers in a Court of law.

Cheers,

NoviceAngel

I just received a reply from consumer advice/trading standards and here is an excerpt:


Yourrights and obligations



Asadvised previously, in general, when a consumer aged 18 or above enters intoany consumer contract, it is deemed that they have read, understood and agreedto all the terms and conditions (which were made available by the trader) ofthat contract, even if they haven't. Therefore in order for the consumerto hold the trader in breach of contract, the onus would be on the consumer toprovide reasonable argument that the trader is failing to comply or perform tothe contract, or that a specific term(s) would be deemed unfair under theUnfair Terms in Consumer Contracts Regulations 1999.
...
...
...

9.Limiting your rights under the law.


They also said the following: "
TradingStandards inform us that because sometimes a number of complaints are needed totake effective action; individual complaints do not necessarily lead toimmediate enforcement steps being taken. The information is, however, valuableintelligence allowing Trading Standards to properly prioritize theirenforcement activities. "

This I believe is the reason that as many people as possible should raise their own complaint to assist trading standards "to properly prioritize their enforcement activities"

NoviceAngel

I don't disagree with any of the above stevemej

But share Vaubans pessimistic view that they won't actually do anything, you only have to look at the CAA how many complaints about the airlines have they had? And what action have they taken?

I know 111KAB has previously contacted everyone to try and help, not just stopping at the local MP.

It would be interesting to hear 111KABs view.

stevemej

NoviceAngel wrote: »

I don't disagree with any of the above stevemej

But share Vaubans pessimistic view that they won't actually do anything, you only have to look at the CAA how many complaints about the airlines have they had? And what action have they taken?

I know 111KAB has previously contacted everyone to try and help, not just stopping at the local MP.

It would be interesting to hear 111KABs view.

Well I would say to you and anybody else that for 'some reason' the CAA are now taking enforcement action against j2 and others. I suggest that in part the number of consumers lodging complaints with them has played some part in this.



It costs a telephone call to log a fault with consumer advice/trading standards and as consumer advice confirm, the number of complaints affects Trading Standards' ability to prioritize their enforcement activities.

NoviceAngel

stevemej wrote: »

Well I would say to you and anybody else that for 'some reason' the CAA are now taking enforcement action against j2 and others. I suggest that in part the number of consumers lodging complaints with them has played some part in this.

Well actions speak louder than words... I do hope you're correct and the CAA do actually do something about Jet2 and Ryanair, time will tell. I did actually lodge a complaint with trading standards back in 2013 about my flight delay, so I've done my bit!:cool:

Cheers,

NoviceAngel

Mark2spark

stevemej wrote: »

Well I would say to you and anybody else that for 'some reason' the CAA are now taking enforcement action against j2 and others. I suggest that in part the number of consumers lodging complaints with them has played some part in this.
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Sorry Steve but their not, as of yet. Yes, they've issued a warning but the airlines need to further default before a 2nd warning and ultimately 'action' takes place.
The further default as well is simply the airlines issuing an 'undertaking' to be good in future.

I agree with your sentiments, but we started the writing to MP's/MEP's over 2 years ago and it got brushed under the carpet.
Hence the pessism from others.

howticklediam

I went to trading standards and they said they only deal with UK law and 261 is EU law. I tried to explain that contract terms are UK law but they were having none of it.